Advance Exchange Support - Motorola Solutions India
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Advance Exchange Support



Overview

Advance Exchnage Support

Advance Exchange is a simple, cost-effective way to manage products needing repair, particularly when you have widely dispersed locations.

With comprehensive coverage built in, there's no need to worry about cracked plastics, scratched exit windows or cosmetic defects. And because responsiveness matters, Advance Exchange provides a ready-to-go repaired product where you need it. It's easy, fast and reliable.

Features and Benefits

Minimise downtime
Next-business-day delivery of replacement unit1 ensures that you'll be back in business the next day.

One call does it all
Simplify equipment maintenance with replacement units shipped from Motorola's own spares pool; enjoy the benefits of overnight device replacement without having to purchase, maintain or track extra equipment.

Lower total cost of ownership
Virtually eliminate any surprise repair costs with comprehensive coverage that includes normal wear and tear and accidental breakage during use.

Multi-year discount
Save money with a single upfront cost that results in a lower annual price than with a standard service contract.

True 'service from the start'
Provides total peace of mind with protection that begins from the date of purchase.

Get the answers you need, when you need them
Telephone technical support with fast 1-hour response time to escalated issues.

1 For calls received after noon (based on the customer's time zone in the Americas and APAC and CET in EMEA (Europe, Middle East and Africa), the unit will be shipped the following business day.

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At a Glance

Compare Advance Exchange Support to standard warranty.

1-hour response
Manufacturer defects only ·  
Comprehensive coverage: normal wear and tear coverage, plus accidental breakage   ·
Includes all materials, parts and labour   ·
10-day repair turnaround1 ·  
Advance equipment exchange2   ·
Overnight shipping: replacement arrives Next Business Day   ·
Engineering Changes applied, keeping product up-to-date   ·
3/5-year service coverage3   ·
Multi-year discount   ·
Telephone support with defined response time and escalation path  
1 Repair turnaround is exclusive of shipping time to and from the Motorola Service Center
2 For calls received after noontime (based on the customer's time zone in the Americas and APAC and CET in EMEA), the unit will be shipped the following business day.
3 Service coverage based on the original product warranty length

Advance Exchange is a multi-year Service from the Start program that must be purchased within 30 days of the product purchase. Excluded from coverage is damage to consumables such as batteries and damage caused by natural or man-made disasters such as fires, floods and theft. Product must be operation within its environmental specifications. Complete program details are available from your Motorola Enterprise Mobility business representative.

Details

Get maximum uptime with next-business-day replacement at a minimal cost.
Motorola Enterprise Mobility products are a critical part of your business, keeping the workday running smoothly at the cash register, in the warehouse, at the loading dock, patient bedside and more. Ensure maximum uptime with Motorola's Advance Exchange Support. With just one call, this cost-effective multi-year coverage plan provides the next-business-day replacement you need to keep your business running smoothly and productively — no questions asked. Minimise the high cost of device and employee downtime in your business with Advance Exchange Support — available for hand-held bar code scanners, MiniScan fixed mount scanners, access points and ports, wireless switches, Ethernet switches, client bridges and fixed RFID readers. You enjoy complete investment protection and a low total cost of ownership at a very low cost — an outstanding business value.

Reduce your support costs.
With Advance Exchange Support, you no longer need to invest in and maintain your own spares pool or spend time tracking and managing devices sent in for depot repair. Regardless of what is wrong with your scanner, you simply receive a replacement device the next day, ready to go right out of the box. Your support needs — and costs — are reduced, freeing your support staff to focus on more critical business tasks. And since accidental breakage is covered, unpredictable repair costs are eliminated, providing a set fee for service you can count on.

Comprehensive coverage — for virtually everything
Cracked housing? No problem. Scratched exit window? No problem. Broken connector? No problem. With Advance Exchange Support, built-in comprehensive coverage protects you from the unexpected. Our plans cover normal wear and tear, as well as repairs to plastics, triggers, exit windows and other internal and external components damaged through accidental breakage. Regardless of why your device needs repair, you can count on being back in business the next business day. We even cover all the shipping costs both ways — for the return of your defective scanner to Motorola as well as the overnight shipping costs for your replacement.

End-to-end support services
Count on Motorola Customer Services to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support, service centre and optional onsite repair — all backed by Motorola's global support infrastructure for Enterprise Mobility products and proven expertise. When you choose Motorola, you get industry leading response times and a level of expertise only 'direct-from-the-manufacturer' service can offer. And by centralising our depots, we've achieved the significant cost-savings required to provide you with more — for less: very competitively priced service plans with extended coverage offerings.

In addition to Advance Exchange Support, Motorola offers a complete suite of services to provide the end-to-end lifecycle support you need to get and keep your Enterprise Mobility solution up and running at peak performance — from planning and analysis to implementation and day-to-day support.
Services: Coverage

Eligible products
Service from the Start Advance Exchange Support is currently available for the following products:

Scanners and MiniScans: DS340x, DS3478, DS3508, DS3578, DS660x/670x, DS6878, DS9808, LS1203, LS2208, LS3008, LS340x, LS3478, LS3578, LS4208, LS4278, LS7708, LS9203, LS9208, M200x, MS2104/1207, MS120X MS2204/2207, MS3204/3207, MS440x, MT20XX, MS954, P360/P370, P460/P470

Wireless Products: WS5000, WS5100, WS5120, WS2000, AP300, AP4131, AP5131, AP5181, AP-650, AP- 7131/AP-7131N, CB3000, ES3000, RFS6000, RFS7000,SN-520, SV-125x, SV-365x, SV425x, XLP6802, XLP6824, XLP-7, XLP-7 CPE, XLT401, XLT402


RFID Products: XR400, XR440, XR480, FX7400
Converged Enterprise Communications: CA50, EWB100, EWP1xxx, EWP2xxx, TEAM Radio Interface Unit (RIU), TEAM Radio Link Solution Express (RLS), WSM Appliance

Snap Ons/Accessories: DCR7X-200R. RCH50

Availability
Service from the Start Advance Exchange Support is a multi-year service programme that must be purchased within 30 days of the product purchase. Excluded from coverage is damage to consumables such as batteries and damage caused by natural or man-made disasters such as fires, floods and theft. Product must be operated within its environmental specifications.

Complete programme details are available from your Motorola Enterprise Mobility business representative. Contact your local representative for availability and to find out how you can include Advance Exchange Support with your Enterprise Mobility solution.

Other services - Express service
Want the speed and convenience of Advance Exchange but rely on Motorola Enterprise Mobility mobile computers for your business? Speak to your representative about our express option. We'll manage and maintain your spares, so they're ready to ship to your locations.