Service from the Start - Motorola Solutions India
  • India English
|

Service from the Start



Overview

Service From The Start

Service from the Start programs provide multiple years of repair coverage at a known one-time cost, with protection that begins from the date of purchase. Your product is covered for repair above and beyond standard warranty. Select the Bronze program for 3-day in-house turnaround time or the Gold program for next-business day advance replacement. For eligible products, both programs are available as Service from the Start with Comprehensive Coverage.

Benefits include priority telephone response time, enhanced wear-and-tear service coverage and application of engineering changes that is not available for warranty or non-contract repair.

Features and Benefits

True "service from the start"
Provides peace of mind that service is available whenever you need it, from the date of purchase.

Significant Cost Savings
Single up-front cost provides peace of mind; multi-year discount; lower annualized price than the standard service contract.

Expert Repair
Complete diagnosis and testing using the same methods utilized in the manufacture of the product ensure that your products are repaired to manufacturing specifications.

Coverage includes normal wear and tear
Provides investment protection and ensures service coverage with the right level of repair entitlement.

Telephone technical support with fast response time to escalated issues
Get the answers you need, when you need them with priority call handling.

3-day in-house turnaround time with Service from the Start — Bronze
Over three times faster than standard warranty coverage — 3 days instead of 10.

Advance replacement1 with Service from the Start — Gold
Minimize downtime with next business day replacement unit, ready to go right out of the box.

1Customer-supplied spares may be required; contact your local Motorola representative for program details.

Program availability may vary by country. Complete program details are available from your Motorola representative.

At a Glance

CoverageWarrantyBronzeGold
Manufacturer defects only·  
10-day repair turnaround1 (minimum)·  
3-day repair turnaround1 (maximum) · 
Express Service (same-day shipment2 of replacement unit3)  ·
Reliable turnaround time at a fixed cost ··
Covers normal wear and use ··
Includes all materials, parts, and labor ··
3-year service coverage ··
Multi-year discount ··
Telephone support with defined response time and escalation path ··
Application loading, battery testing, configuration management4  ·

1Repair turnaround time does not include shipping time to and from the Motorola Service Center.
2For calls received after noontime the unit will be shipped the following business day.
3Customer-supplied spares required in the U.S., Canada, Americas International, and Asia-Pacific.
4Application loading and configuration management require customer input at contract initiation. Service availability may vary by country. Complete program details are available from your Motorola representative.

Details

Easy. Fast. Reliable.
You count on Motorola products for your business. That's why we provide a choice of service center coverage for support, timely repair and maintenance with Service from the Start. Our flexible service programs are designed to fit your business needs, provdiing coverage for normal wear and tear, fast repair turnaround and telephone supoprt with defined response time.

A Choice of Coverage
With Motorola Service from the Start, you select the program — Bronze or Gold — that works best for you. Bronze service offers repair with three-day, in-house turnaround time that covers normal wear and tear and all materials, parts and labor. Or opt for our expedited repair program for even faster unit return. Both programs provide multi-year seamless repair coverage at a discounted price.

Seamless Service
Purchase service at the same time you purchase your Motorola Enterprise Mobility hardware for maintenance support right from the start. Automatic activation provides peace-of-mind that when you need service, we're ready.

Convenient Web-based Repair Request
It's quick and easy to initiate repair. Just log on to our online repair system for a return material authorization (RMA) number1. Print out the shipping documents and you're on your way. Motorola technicians expertly repair your equipment to factory specifications.

Flexible Service Programs to Fit Your Business Needs
Service from the Start Programs provide coverage for normal wear and tear, faster repair turnaround2 and telephone support with defined response time.

Integrated total support plan
Count on Customer Services to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support, service center and optional onsite repair — all backed by our global support infrastructure.  When you choose Motorola, you get industry leading response times and a level of expertise only “direct from the manufacturer” service can offer.

Service from the Start Benefits
  • Seamless service coverage at a known, one-time cost
  • Defined response time and escalation path for telephone support
  • Three-day turnaround time after receipt at the service center or expedited repair program
  • Coverage for normal wear and tear
  • All materials, parts and labor
  • Expert repair of your product to manufacturing specifications, by the manufacturer
  • Testing with the same methods used in the manufacturing of the product
  • Defined engineering changes and updates applied
  • State-of-the-art technology for complete diagnosis


1 Currently available in the Americas and EMEA (Europe, Middle East and Africa)
2 Turnaround time does not include time in transit
Services: Coverage
Availability
Motorola Service from the Start programs must be purchased within 30 days of the product purchase. Service availability may vary by country. Complete program details are available from your Motorola representative.