Residential Data Access

Motorola triple play-capable broadband gateways are packed with differentiated features that ensure responsive, broadcast-quality IPTV, toll-quality VoIP and reliable, high-performance Internet connectivity.

These innovative gateways are grouped according to their features as follows:

• Motorola Netopia 7000 Series Gateways support HDTV, standard definition video, voice and data over Ultra-Broadband networks.
• Motorola Netopia 3300 Series Gateways support standard definition video, voice and data over ADSL2+ and other broadband networks.
• Motorola Netopia 2200 Series Gateways deliver standard definition video, voice and data over ADSL2+ access networks.

Carriers can deploy architected solutions that enable efficient service assurance and customer care. The Motorola Netopia Broadband Server (NBBS) provides centralised service and device management for IP-based customer premises equipment, including broadband gateways, modems, VoIP phones, webcams and set-top terminals. The NBBS integrates seamlessly with existing OSS systems and CRM systems.

Operational efficiencies and cost savings can be extended from the gateway to the subscriber’s desktop with eCare, Motorola’s web-based on-demand remote support application. The eCare application enables technical support staff to communicate over the web and resolve the problems of residential subscribers through a browser-based interface, improving support centre efficiencies and aiming at higher customer satisfaction.

The delivery of triple-play voice, video and data services is a vitally important opportunity for service providers of all types—from major incumbent carriers to independent carriers that serve a highly-dispersed subscriber base.

Motorola offers solutions that provide service assurance for providers of triple-play data, VoIP and IPTV services over diverse network access standards, including ADSL, ADSL2/2+, VDSL and Ethernet. Dedicated hardware and sophisticated embedded software deliver the service segmentation and QoS features that make triple-play delivery a reality.

Our management and provisioning software simplifies deployment while reducing operational costs and complexity. Motorola’s triple-play wireline access solutions enable delivery of revenue-generating triple-play services with reduced operational costs, complexity and customer churn. Solutions are tailored to the needs of each carrier or service provider to harmonise with existing network infrastructure and meet service requirements.

NBBS and eCare are compelling solutions that enable service providers to increase subscriber revenues through quick delivery of enhanced services, to reduce costs through operational efficiencies and to reduce churn through increased customer satisfaction. Together with Motorola NBBS, eCare complements existing customer support strategies and eliminates the ambiguity and frustration often experienced by help desks. Motorola NBBS enables support teams to see gateway configuration and status, while eCare enables knowledge and control of the desktop and connected devices. This unique level of visibility is only available from Motorola.

Motorola Support for Business is your one-stop location for product manuals, customer training, technical web support, and additional resources to keep your Motorola products operating at peak performance.

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