Motorola Validated PLUS Provider Frequently Asked Questions - Motorola Solutions India
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Motorola Validated PLUS Provider Frequently Asked Questions

Motorola Validated PLUS Provider Frequently Asked Questions

 

Contact Motorola Validated PLUS

 

View the Motorola Validated PLUS disclaimer

 What is Motorola Validated PLUS?

The Motorola Validated PLUS Program leverages "best-in-class" technology companies, adding context technology peripherals with Motorola's core products, to jointly go-to-market with fully integrated product solution sets.

 

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Where can questions regarding the Motorola Validated PLUS program or products available through this program be submitted?

E-mail all questions to ValidatedPlus@motorola.com.

 

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Who manages the Motorola Validated PLUS Program for MCD?

Program Managers have been identified to manage the MCD Motorola Validated PLUS Program. They will also act as the Motorola Validated PLUS Plan Administrators. The following is a current list of Motorola Validated PLUS MCD Peripherals:

Printers GPS Modules
Printer Cables RFID Modules
Specialty Cradles MSR Snap On
Communication Dongles Smart Card Readers
Specialty Headsets GPRS Snap On
Temp Probes Vehicle Holders
IGO Charging Tips  

 

Note: Other technologies will be added as they become relevant as part of total solutions.

 

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 Will the Motorola Validated PLUS Partner have a Motorola Validated PLUS Plan Administrator?

Yes, each Partner will be required to name a Motorola Validated PLUS Plan Administrator. This person will be the primary point of contact for Motorola in all matters regarding Motorola Validated PLUS products and approval.

 

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Who is on the Motorola Validated PLUS Administrative Board?

The Motorola Validated PLUS Administrative Board consists of a cross-functional team from Motorola. At a minimum, its members consist of representatives from Quality, Test and Validation, Product Marketing, Regulatory, Technical Publications, Customer Service, MSS and MSG. The Motorola Validated PLUS Program Manager is responsible for insuring the Motorola Validated PLUS Administrative Board maintains sufficient technical expertise to insure sustained compliance.

 

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 How are approved products announced to the field?

A number of tools will be utilized to announce new partners to the Motorola Validated PLUS program as well as new products available through Motorola Validated PLUS partners. Tools available include: Symbol.com/Motorola Validated PLUS, PartnerSelect Hallway, MCD Web Portal, Sales Insight, Industry Solutions Group web portals, Velocity E-Newsletter, E-mail Blasts and Sales & Marketing Bulletins.

 

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 Who is responsible for the MCD Motorola Validated PLUS Marketing initiatives?

Forward all Motorola Validated PLUS Marketing requests and/or questions to ValidatedPLUS@motorola.com.

 

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 Whose product specification will the Motorola Validated PLUS products meet?

Products must meet the original product manufacturers product specifications. These specifications are required to be largely equivalent to the target attachable Motorola product specification in order to assure interoperability across all specified environmental conditions.

 

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 Who defines the criteria and defines the testing needed?

The Motorola Validated PLUS partner shall perform product qualification testing. All testing is reviewed by Motorola and must be accepted before the Motorola Validated PLUS approval is granted.

 

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 Who is responsible for testing and validating 3rd party peripheral products?

The Motorola Validated PLUS Partner is responsible to perform and provide all quality test and validation test reports as proof of compliance with stated product specifications.

 

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 Will service and/or support be provided by Motorola?

The Motorola Validated PLUS program has been developed with input from the Global Services Division. Motorola Tier 1 Support would take the initial call to review the system performance and escalate to Motorola Tier 2 Support if required. If the Motorola Support Center determines the problem lies not in the Motorola product but in the Motorola Validated PLUS Partners product, the caller would be warm transferred (handed off real time) to the Motorola Validated PLUS Partners support line.

 

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 How will service calls be tracked?

Products can be tracked in Motorola's standard Customer Service System.

 

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 How are support calls for non-Motorola Validated PLUS/unsupported products handled?

Motorola Support Center will not support calls relating to media, consumable materials, accessory paraphernalia, etc. Calls will immediately be “warm transferred” to the Motorola Validated PLUS Partner after it has been verified that the equipment is functioning correctly.

 

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 When Motorola Validated PLUS products are subsequently updated and/or changed how will Symbol be notified? How will approval be granted for these changes?

The Motorola Validated PLUS Partner is contractually obligated to notify Motorola of all engineering change notices affecting form, fit or function to Motorola Validated PLUS approved products.

 

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 What if regulatory changes occur that affect Motorola Validated PLUS approved equipment?

The Motorola Validated PLUS Partner will be contractually obligated to notify Motorola of all regulatory changes that affect any Motorola Validated PLUS approved products.

 

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 What products will be considered for the Motorola Validated PLUS program?

Printers, Printer Cables, Cradles/Dongles, Headsets, Temp Probes, GPRS, RFID, GPS, MSR, Smart Card Readers, Vehicle Holders, BioMetrics, Modems. Others will be added as new solution sets are defined.

 

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 Who would provide the products for Motorola Validated PLUS certification?

The Motorola Validated PLUS partner.

 

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 Is there a Motorola Validated PLUS logo available? Is there a usage guide Motorola Validated PLUS Partners need to adhere to?

A Motorola Validated PLUS logo and usage guide will be available for Motorola Validated PLUS Partners to utilize. The Motorola Validated PLUS co-mark and usage guide will be available for download on Motorola Validated Solutions. Usage of the logo is optional for Partners.

 

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 How will the location, size and quality of the Motorola Validated PLUS logo be controlled?

A Usage Guide will be available to define the appropriate usage for identity (i.e.: visual identity usage such as color vs. reversed out; area of isolation; do’s and don’ts, etc.).

 

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Who can use the Motorola Validated PLUS co-mark? Where? How?

The Motorola Validated PLUS co-mark will be available to all Motorola Validated PLUS approved Partners. The Motorola and/or Motorola Validated PLUS Logo should be used in connection with Company products and services, and communications. The Motorola and/or Motorola Validated PLUS Logo should never be placed within the body of text, and should not be combined with any other marks or logos.

 

The Motorola and/or Motorola Validated PLUS Logo should not be modified in any way except to resize the logo as necessary. The resized logo must have the same constrained proportions as the original logo.

 

Permission to use the Motorola and/or Motorola Validated PLUS logos, trademark and taglines may be granted by Motorola's Integrated Marketing under any existing licensing programs, and by Motorola Marketing with Legal approval for new programs or permitted uses.

 

Personal use of the Motorola and/or Motorola Validated PLUS logo, trademark and taglines is permitted only on Motorola company stationery and business cards.

 

Motorola reserves the right to immediately terminate permission to use its logos to anyone not following these guidelines.

 

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