Broadband VoIP

Easy-to-use and simple-to-install, Motorola SURFboard digital voice gateways support simultaneous telephone and data usage so subscribers can make telephone calls over a broadband Internet connection. Voice traffic is prioritized over data and Internet traffic, and consumers benefit from high-quality voice services and can avoid the cost and complexity of buying standalone routers, hubs, and wireless access points. New subscribers requesting voice and data services can be issued a single platform, such as the SBV5222 SURFboard Digital Voice Modem — or the SVG2500 SURFboard Wireless Voice Modem, which includes LAN ports and supports wireless voice and data services at the customer premises location. Data subscribers requesting new voice services could select an RSG2500/RSGu3502 and benefit from seamless mobile and landline voice integration. Motorola also offers service assurance solutions to enhance operations and support broadband VoIP services while minimizing truck rolls.

The Motorola NBBS Device Management System enables support for broadband gateways and devices behind the gateway — from a single gateway or device to thousands. The same operational efficiencies and cost savings can be extended from the gateway to the subscriber’s desktop with eCare, Motorola's web-based on-demand remote support application.

eCare allows technical support staff to reach out over the web and resolve customers’ problems through a browser-based interface to the subscriber’s desktop. Powerful, interactive, permission-based features combined with robust security and real-time reporting deliver a customer care solution that improves support center efficiencies and creates happy broadband VoIP customers.

Motorola offers service providers the equipment needed to swiftly add VoIP services for existing customers, or to attract new customers with VoIP services while leveraging investments in currently deployed broadband routers and gateways. Subscribers worldwide recognize Motorola as a leading supplier of proven telephony products, which helps cable operators overcome hurdles in capturing telephony services from incumbent providers. We offer a complete set of broadband access solutions that enable cable operators to deploy and manage broadband VoIP services from the gateway to the customer's desktop. Motorola's experience, commitment to customer service, and industry leading products help providers deliver revenue-generating VoIP services with reduced operational costs, complexity, and customer churn. Solutions are tailored to the needs of each carrier to harmonize with existing network infrastructure and meet service requirements. As carriers roll out high-value services such as VoIP, they face challenges associated with deploying, provisioning, and managing a wide range of gateways, service devices, and services. Motorola works with service providers to simplify these challenges, improve speed and accuracy, and reduce operational expenses and customer churn.

A core component of Motorola's service assurance is based on our industry-leading remote control technology, which has been enhanced and refined over the span of 20 years. This exceptionally robust technology forms the foundation of Motorola's remote device management and customer care solutions, and allows carriers to leverage Motorola’s proven VoIP access platforms to deliver reliable, full-featured VoIP services while minimizing truck rolls and operating costs.

Motorola Support for Business is your one-stop location for product manuals, customer training, technical web support, and additional resources to keep your Motorola products operating at peak performance.

Specifications HH1620 (1Mb pdf) White Papers A Path to Ultra-Broadband With Motorola Cable PON (573Kb pdf) Business Benefits of Deep Fiber (138Kb pdf)

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