Customer Service Request

Give your citizens the quality and speed of service they deserve.

Manage citizen requests from first call through issue resolution with a location-aware CRM solution. Using CSR, government can transform service delivery, achieve operational efficiencies, and proactively improve the communities they serve.

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Citizen Web Portal Give citizens 24 hour a day, 7 day a week self-service access to government information and services.		CSR Service Request Transform the way you deliver government services with workforce automation.
CSR Contact Center Manage all interactions with citizens and empower operators with search tools and contact history.		Map Viewer Integrate with GIS and use location driven tools to manage citizen requests and map trends in your community.
CSR Mobile Applications Increase the productivity of your workers in the field with wireless access to customer service requests.		Enterprise Application Hub Bridge existing technologies to achieve end-to-end service delivery.
CSR Reporting and Business Intelligence Enoy a single, enterprise view of departmental performance and community affairs.