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aud_id_3025451126

CSR Service Request

Designed specifically for government, CSR Service Request can help you deliver a high standard of non-emergency service to your citizens by managing the creation of citizen service requests and associated work flow processes. 

CSR Service Request streamlines government’s response by automatically routing service requests to the proper departments, weeding out duplicates, and coordinating work among government response teams. CSR automates work processes, dispatches crews, tracks progress, and creates correspondence — all while maintaining and producing statistical data for agency stakeholders.



Overview
Applications
CSR Service Request helps get the job done.

There are many government activities that affect the quality of life in your community. Whether it is about a pothole, a request to locate the nearest library, or a report of suspicious activity in the neighborhood, citizens are contacting you every day. It's these routine interactions that form their perception of government and how well it works for them. CSR Service Request will help you provide accessible and accountable government services.

 

When a service request is entered, the CSR system presents a checklist of tasks with time estimates and generates work orders and correspondence as needed. CSR can distribute work orders electronically, in printed hard copy, or send wirelessly to mobile computers, pagers and other portable devices.

 

The system automatically identifies duplicate service requests to avoid wasting time and resources. It sends out overdue alerts and adds tasks as necessary to keep the resolution moving forward. A single service request can automatically launch and manage multiple sub-tasks.

 

As soon as one department completes its phase of the work, the system alerts the next department, helping to coordinate response when jobs involve multiple agencies.

 

Each service request is assigned a unique tracking number, allowing agents to provide status updates to citizens if requested. And once the job is complete, citizens can be notified through E-mail or personal follow-up.

 

Meanwhile, CSR’s real-time reporting provides an enterprise-wide view of performance across all departments. Historical records maintain accountability, while dashboard performance metrics can be established and tracked through time to help managers determine where to deploy resources and improve low performing areas for maximum results.

 

CSR Service Request will help you transform government to better serve your citizens, achieve operational efficiencies and proactively improve the communities you serve.