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aud_id_5819424085

Map Viewer

A visual tool that helps call takers identify precise locations leverages existing GIS (Geographic Information System) capabilities to optimize resource allocation, schedule work and monitor community trends. The CSR Map Viewer uses landmarks retrieved from a GIS database to let call-takers immediately pinpoint locations and match requests to exact addresses.

Visual validation of service request location helps dispatchers quickly plan assignments, field personnel plan the most effective routes and managers track their work team's daily activities. In other words: higher productivity.



Overview
Applications
Given that government response is location-based, effective application of government CRM requires a data model that supports the way government serves the public — geographically. Because jurisdictions must focus on events, locations and service delivery patterns, the optimal solution for government is a CRM system built around a data model that fully leverages Geographical Information Systems (GIS).

Motorola has partnered with the industry's leading geospatial technology vendor to fully leverage the power of GIS. CSR performs accurate location validation and spatial analysis against point, line and polygon locations. This advanced technology is showcased throughout the CSR application suite in a variety of features, including:

  • Accurate location validation
  • Ability to create service requests or resource locations as points, corridors and areas
  • Clean integration and reuse of your existing GIS data repository
  • Ability to specify spatial search parameters on all service request, resource and knowledge base searches
  • Auto-assignment of work activities based on geographical work area assignments
  • Auto-detection of location-based alerts when entering a resource or service request location
  • Advanced duplicate checking when service requests are created based on spatial proximity search
  • A graphical view of service requests to indicate work open, completed and associated types


Location-based processing helps remove barriers between citizens and government. CSR can filter information and validate issues based on where the problem is. Not only can a citizen receive timely and relevant information during their initial contact, CSR's ability to assign ownership based on the service district improves government accountability.

With CSR Map Viewer, you will have a comprehensive view of services being delivered and a visual measure of what is happening in your community.