Features
IP-based architecture
Supports evolving critical communications technologies and standards

Geographic diverse deployment
Allows physical distribution of critical infrastructure and personnel for maximum protection against natural disasters.

Automatic Call Distribution (ACD)
Brings efficiency and balance even when call volumes are at their highest

Full featured ANI/ALI (Automatic Number / Location Identification)
Immediately provides call takers with pertinent information and dramatically improving operational response.

Automatic server switchover
Peace of mind comes from automatic “hot” redundancy servers and no single point of system failure.

Embedded instant messaging
For real-time collaboration of call takers

Standards Compliant
Including Wireless Phase I and II compliant