IP-based architectureSupports evolving critical communications technologies and standards
Geographic diverse deploymentAllows physical distribution of critical infrastructure and personnel for maximum protection against natural disasters.
Automatic Call Distribution (ACD)Brings efficiency and balance even when call volumes are at their highest
Full featured ANI/ALI (Automatic Number / Location Identification)Immediately provides call takers with pertinent information and dramatically improving operational response.
Automatic server switchoverPeace of mind comes from automatic “hot” redundancy servers and no single point of system failure.
Embedded instant messagingFor real-time collaboration of call takers
Standards CompliantIncluding Wireless Phase I and II compliant