Managed Device Service

Motorola’s Managed Device Service, a key component of our Device Management Framework, provides complete end-to-end management of your device assets, with the expertise to help improve the availability of your mobile devices throughout your organization.

Help Desk Support	Motorola help desk support provides a first point of contact for your users. • Multi-lingual helpdesk • Telephone technical support provided by highly qualified Level 1 and Level 2 Motorola support technicians • Remote troubleshooting and issue resolution with minimal end-user involvement
Monitoring & Prevention	Motorola manages and performs time-based actions such as profile management, refreshes, and problem identification and resolution on your devices during slower periods or when devices are not in use – helping ensure that when needed, the devices are ready and operational. Other potential actions include: • Remote reset and reboot of device when not in use so they are fresh for the next shift • Remote check of device to ensure it is back on the system and functional • Problem devices identified, triaged and fixed remotely when possible
Asset Management	• Motorola tracks and maintains detailed information about each of your mobile devices so you know where your devices are located and how they are being used. • Stolen or lost devices can be quickly identified – and wiped clean to help protect your vital business assets. • Scheduled reporting and analysis provides insight into your operational environment, enabling you to optimize your business and investment.
Software Management	• Motorola plans and executes software updates remotely, removing the need to physically return devices to a central location for update and refresh. • Devices can be dynamically updated on demand or based on an agreed rollout plan, providing you with control of your environment and updates without the burden on your operational staff. • When combined with Asset Management, Monitoring and Prevention, you have a comprehensive solution to proactively maintain peak operational performance.

A complete device management solution
You have invested in the wireless technology and mobile devices to help drive efficiency and automate workflow throughout your organization. Now you rely on your mobile devices to perform flawlessly day after day.

Motorola can help with an approach that incorporates proven methodologies, highly qualified people and industry-leading tools to facilitate remote visibility, management and control of your mobile assets. Our goal is to keep your devices at peak performance longer and reduce the number of devices returned to the service center for repair. You can then focus on using the devices effectively to run your business.

Efficient and cost-effective device management
Motorola’s Managed Device Service provides a cost-effective end-to-end management solution for all your mobile assets, regardless of the vendor or manufacturer. Using a combination of proactive and reactive methods, supported by Motorola’s device management platform, we help you keep your devices operational and managed efficiently and effectively for the right price.

Motorola’s Managed Device Services are comprised of two fundamental components: Helpdesk Support, which provides problem resolution by telephone while utilizing specialized tools for remote triage; and proactive Device Management provided through Motorola’s Managed Services Delivery Center. To help ensure maximum availability and uptime, the service is customized to meet your specific device management requirements.

Motorola’s experienced multi-lingual helpdesk provides the first point of contact for your users. Staffed by experienced operators who troubleshoot mobile computing device issues every day, they log into the problem device at your request, allowing them to control the device, identify and resolve the issue with minimal user involvement. Problems resolved in the field reduce the number of devices returned for hardware repair, increasing device availability at your locations and reducing costs.

With expert management of your mobile assets, Motorola’s global Managed Services Delivery Center provides additional services that further help increase device availability, such as identifying lost or stolen devices, strict version control for software and applications, device usage profiling, battery management and proactive device testing. You can be assured that device uptime and availability will be optimized with Motorola’s Managed Device Services.

Motorola’s Managed Device Service is currently available in the U.S., Canada, UK/Ireland, France, Germany Italy, Spain, Bulgaria, Czech Republic, Greece, Hungary, Netherlands, Poland, Portugal, Romania, Russia, Sweden, Turkey, Nordics, Middle East, Israel, Africa and Pakistan. To check availability in a specific country or for further details, please contact your local Motorola representative or
visit www.motorola.com/enterprise/contactus.