Integrated system coverage with an unlimited number of cases for your entire MSP application — hardware, server software, mobile client software
Significantly reduces surprise support costs; provides enhanced protection with a lower TCO for your MSP investment
One call does it all
Simplifies support — just one call initiates service, regardless of which elements of your system may be malfunctioning
Telephone technical support with immediate routing to an MSP technical specialist and fast 1-hour telephone response to escalated issues
Get the answers you need when you need them with priority call handling
On site hardware service*
Prompt resolution of issues minimizes system downtime — and associated impact on productivity
Multi-year discount and lower annualized price with Service from the Start contracts
Significant cost savings with single upfront cost; lower TCO and protection that begins from the date of purchase
Scaleable
Grows with your business, allowing you to easily include support for additional mobile devices
Standard and Premium plans
Choose the service level that is right for your organization:
8 a.m.- 5 p.m. M-F2 or around-the-clock 24x7 coverage
Access to software updates
The most cost effective means to keep your system up-to-date
2 Service window in EU countries is 11 hours (customer's local time) 8 a.m. - 7 p.m. CET and in Asia between 8 a.m. and 8 p.m. AEST (12 hours).
Protect your essential MSP mobility management solution with end-to-end coverage
Motorola's Mobility Services Platform (MSP) gives you the power to monitor and manage your entire mobility infrastructure. Now, you can keep this critical business application fully maintained and up to date with the most current firmware upgrades through Motorola's MSP Appliance and Media Kit Support programs. And with Service from the Start, the plan offers an outstanding value — three years of coverage, competitive pricing, predictable support costs, unlimited service calls, prompt on site service for applicable hardware and from-the-source MSP expertise only available from Motorola.
One call does it all
One-call simplicity eliminates the complexity typically involved in supporting systems with multiple components. Your call is answered swiftly and immediately routed to an MSP technical specialist to begin problem diagnosis. Since time is of the essence for this critical business application, any issue that cannot be resolved during that call is immediately escalated to Tier II technical support. A defined path ensures that your case is tracked through resolution and resolved as rapidly as possible — regardless of whether the problem is in the Motorola Enterprise or Lite Appliance, the MSP software running on the Appliance or server, or the MSP client software running over wireless client devices, such as mobile computers, PDAs and laptops.
Choose your turnaround time
Two service plans are available to best meet your business needs. Developed for businesses that need coverage only during business hours, the Standard plan offers service Monday through Friday, 8:00 am to 5:00 pm local time. For businesses that need true anytime coverage, the Premium plan delivers around the clock support, 24 hours a day, 7 days a week. For both plans, a technician is dispatched promptly for applicable MSP Lite and Enterprise Appliance hardware problems that cannot be resolved remotely. The technician arrives at your office either the next business day for the Standard plan, within four hours from the time the on site call is placed for Premium plan members. No matter which plan you choose, your call receives priority treatment.
Maintain maximum functionality — and maximum value
With MSP Appliance and Media Kit Support, your MSP solution is always up-to-date. Throughout the full term of your service contract, you are entitled to MSP software fixes and updates. Subscribe to receive e-mail notification when updates are available and then download from our password-protected web site.
The flexible support plan that grows with your business
When you need to implement additional mobile computers or expand your wireless infrastructure, Motorola's MSP solution can easily scale and grow to accommodate your changing business needs. And with MSP Appliance and Media Kit Support, your support plan can now scale right along with your business. Three generous support groups allow for significant growth before requiring an upgrade to the next level. This unique packaging enables you to take advantage of the most cost-effective support plan available for your MSP system: three-year Service from the Start discount pricing plus the ability to seamlessly add coverage for additional agents (mobile client software). The result is the highest level of service at a low cost of ownership — a true business value.
Eligible products
Mobility Services Platform (MSP) Appliance and Media Kit Support is applicable to MSP Version 2.x products.
Availability
Mobility Services Platform (MSP) Appliance and Media Kit Support Standard programs are currently available in the U.S. Canada, Mexico, Argentina, Brazil, Australia and all EU countries. Mobility Services Platform (MSP) Appliance and Media Kit Support Premium programs are currently available in the U.S. and Canada. For information about availability in a specific country, please contact your local Motorola representative.
Mobility Services Platform (MSP) Appliance and Media Kit Support is available as a Service from the Start program, a multi-year service program that must be purchased within 30 days of the product purchase. Product must be operated within its environmental specifications. Mobility Services Platform (MSP) Appliance and Media Kit Support is also available in one-year terms. Complete program details are available from your Motorola representative.
Materials & Warehouse Management Solutions
