Setting a standard for service
Every day, you count on Motorola mobile computers to keep your business running efficiently and cost-effectively. Now, you can protect your Motorola mobile computers against accidental damage, normal wear and tear, and more with one of the most complete service offerings available today — Service from the Start with Comprehensive Coverage.
This repair program provides seamless coverage at the right price, delivering expanded services at a lower cost-per-year. No matter where in the world you are located, our global support infrastructure ensures fast and dependable turnaround times and prompt telephone technical support. Count on Service from the Start with Comprehensive Coverage for maximum uptime and maximum investment protection for your Motorola mobile computers.
You're covered
Crack the display? No problem. Damage the outer casing? No problem. Broken exit window? No problem. Service from the Start contracts offer comprehensive coverage at no additional cost to protect you from the unexpected. Our plans cover normal wear and tear, as well as repairs to displays, touch screens, plastics, keypads, exit windows, and other internal and external components damaged through accidental breakage. We even include coverage for the styluses, hand straps, screen protectors and battery doors. At Motorola, we don't focus on how it happened, but on how to get you up and running as soon as possible.
Now use mobility strategically
Motorola’s Service from the Start With Device Management can help your IT team by taking the fast-changing complexities, labor intensive effort and continuous investment in mobility support capabilities off their desks. We provide ‘no questions asked’ repair coverage to help keep your device inventory service-ready. We manage the help desk function. We take care of software updates, replace worn-out units, and can even protect your data by wiping lost or stolen units clean, remotely.
Choose your turnaround time
With Service from the Start programs, your call is answered by a support specialist with expertise in your particular product. If resolution is not achieved with that first call, your issue is immediately escalated to the next support tier for response within the time period designated in your service plan. And whichever plan fits your needs, you'll get multi-year complete repair coverage, eliminating "surprise" repair costs and providing the investment protection you need to reduce your total cost of ownership — true business value.
Integrated total support plan
Count on Motorola Solutions to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support, service center and optional onsite repair — all backed by our global support infrastructure and proven expertise. When you choose Motorola, you get industry leading response times and a level of expertise only 'direct-from-the-manufacturer' service can offer: very competitively priced service plans with extended coverage offerings.
Services: Coverage
Eligible productsService from the Start with Comprehensive Coverage is available for the following products:
- ES400
- FR60X
- FR68X
- MC1000
- MC17XX
- MC3000 Family
- MC3100 Series
- MC35 EDA
- MC50 EDA
- MC55 EDA
- MC70 EDA
- MC75 EDA
- MC7X Biometric Attachment
- MC7X Snap-On Mobile Payment Device
- MC9000 Series
- MC9500
- MT20X0 Series
- PD470X
- PD870X
- RD5000
- RS309
- RS409
- RS507
- VC5090
- VC6096
- WT4000 Series
For Service from the Start with Device Management eligible devices, please contact your Motorola representative.
Availability
Service from the Start is a multi-year service program that must be purchased within 30 days of the product purchase.
To find out how you can include Service from the Start with your enterprise solution, please contact your Motorola representative for availability, eligible devices and complete program details.
