LDAP Integration Eliminates the need to issue a separate user ID and password to administrators, preserving the integrity of the Active Directory and improving network security
Anywhere, anytime Web-based access to device metrics Provides the visibility required to remotely identify and resolve device issues, including CPU usage, remaining battery power, AC charge status, memory usage, power cycles, application and operating system versions, WLAN metrics and more
WLAN and WWAN device connectivity Enables management of all mobile devices — inside and outside the four walls
Customizable mobile device identifiers Enables easy location of devices and granular definition of device groupings for monitoring and analysis, including asset tag number, serial number, model, IP address, geographical region, store or office location identifier
Full real-time remote device control Allows IT staff to take complete control over the remote device for troubleshooting and issue resolution; drag and drop folders and files from the desktop to the remote device to simplify troubleshooting and issue resolution
Video and macro recording Enables help desk staff to capture screen shots, take video, and record macros to attach to a trouble ticket for documentation and easy reproduction of a problem
Best practices policy-based management Allows IT administrators to monitor key performance indicators (KPIs) and tolerance thresholds to simplify management; on-screen reports ensure staff is immediately alerted when devices are out of compliance
Dynamic deployment Mail merge style simplicity enables the automated mass deployment of configurations that required unique information — such as a user name and password or a unique security certificate
Short Term Troubleshooting and Long Term Analysis
Provides support for short and long term analysis; the ability to collect and save data for three or more months provides support for rich trending analysis; the ability to collect and save data every five minutes enables rapid troubleshooting of individual or small groups of mobile devices; upper and lower level thresholds can be set and administrators instantly notified when any threshold is breached, enabling more proactive device management and better protecting user productivity
Easily identify missing devices
Ability to define maximum length of time between device ‘check-in’ times enables easy and instant identification of devices that have been misplaced, lost or stolen
Plug-in framework
Plug-in support enables the easy extension and customization of MSP functionality to meet the specific needs of your environment — for example, the ability to export MSP device statistics to a Trouble Ticket system; collect additional information on mobile device peripherals (such as a mobile printer or magnetic stripe reader); and deploy pre-configured ready-to-use
line of business applications
Automatic locking option for missing devices
Automatically locks any devices that have not reported to MSP in the pre-set time frame; ensures compliance with regulations such as PCI by securing sensitive data
Battery performance metrics including battery cycle time and remaining
battery time
Provide visibility into the metrics of a specific battery or the entire battery pool to
support troubleshooting
Device utilization metrics including utilization at a specific point in time,
utilization over a defined period of time
Allows enterprises to best manage the mobile device pool by re-deploying
under-utilized devices whenever possible; enables better budget projection
for replacement devices; ensures devices are replaced as they approach end-of-life to avoid employee downtime
Deferred Jobs
Allows administrators to defer the installation of an MSP job for up to 24 hours, eliminating the potential impact on user productivity
Integrated Add-on Kits: AppCenter and VPN
Two complementary toolkits are available for seamless deployment of two Motorola mobile software applications:
-
AppCenter Add-on Kit:
Pre-licensed on Motorola mobile computers, AppCenter allows enterprises to control which mobile computer features can be accessed on Motorola mobile computers (for example, Internet or WWAN access can be restricted)
-
SSL VPN Add-on Kit:
Enables ready-touse deployment of Motorola’s VPN (purchased separately), complete with user ID, password and server location — no user interaction required
Send text messages to one, all or a specific
group of devices
Allows IT administrators to direct users to perform a task —for example,
change a battery that is low in power or cradle the device to update a software application
Three standard sets of collected metrics (network, device and battery utilization)
Enables systems administrators to analyze the most common metrics within their enterprise, right out of the box
| Notices and Disclaimers1 |
See footnote.
|
|
| Hard drive |
40 GB |
|
| Max. Mobile Units Supported2 |
250,000 |
|
| Max. Remote Sites |
10,000 |
|
| Memory |
1 GB |
|
| Processor |
3 GHz processor |
|
| RMI/RFI |
FCC Part 15 Class A, ICES-003 Class A, EU EMC Directive 89/336/EEC Class A, UK NS/G/1234/J/100003 approval, Australia Class A, New Zealand Class A, Taiwan Class A, China Class A, Japan VCCI |
|
| Supported infrastructure |
Microsoft Windows Server 2003, Microsoft Windows Server 2008, Microsoft Windows Server 2003 R2 |
|
1 Specifications are subject to change without notice.
NOTICE: Repairs of this product may require the use of Motorola proprietary parts (and/or Motorola proprietary information). Motorola will sell these parts (and provide this proprietary information) only to end-user customers for self-service. It is Motorola's policy not to sell these parts to third-party service providers and not to allow a third-party service provider to act as an ordering or receiving agent for the parts necessary to repair this product. Applicable in the U.S. For all other countries, please contact your Motorola account manager or the local Motorola Customer Service representative in your area for further details.
2 Exact number of devices supported will vary based on collection profile and network environment.
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Mobility Services Platform (MSP) Advanced Services
