PremierOne CSR Citizen Web

PremierOne CSR Citizen Web gives your constituents a quick, easy and convenient way to get information and request public services . With PremierOne CSR Citizen Web, community residents can look up information, report problems, submit and track service requests around the clock– without adding workload to your call center.

PremierOne CSR Citizen Web offers many enhancements to make it easy for residents to get what they need:

• Accessible from most PCs, smart phones and mobile devices for anywhere, anytime access.
• Relevant services are easy to find and select using pull-down menus or keyword searches.
• Smart, responsive forms ask for details appropriate to the service request.
• Photos or other documents can be quickly attached to a service request to provide more clarity.
• Email confirmation and tracking lets constituents know that you are working on their service requests.
• Geographic Information System (GIS) support helps users get information based on address, letting them easily locate a nearby police precinct, get the neighborhood trash pickup schedule, or locate their City Council representative.