Citizen Relationship Management Solutions – Motorola USA

Overview

Citizen relationship management is a crucial part of the government’s efficiency. To ensure that your citizen relationship management system can effectively respond to questions, identify the problem, and measure success, implement the most advanced applications.

Motorola's Citizen Relationship Management system helps you to manage citizen interactions, capture service request details, route the request to the proper agency, track workflow progress and measure performance. This coordinated approach helps improve agency efficiency and work across municipal borders and jurisdictions.

Features and Benefits

The Customer Service Request (CSR) system automates government service delivery by using an unique, location-centric approach to decision-making quickly assessing questions such as :

Where is the problem?
What is the problem?
Who will respond?

Motorola’s unique approach to government CRM transforms the way that government interacts with citizens while optimizing the end-to-end response processes of government.

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Components

Records Management Applications

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PremierOne CSR
Transform the way you deliver government services with workforce automation.
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PremierOne CSR Citizen Web
Give citizens 24 hour a day, 7 day a week self-service access to government information and services.
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