Motorola's Citizen Relationship Management system helps you to manage citizen interactions, capture service request details, route the request to the proper agency, track workflow progress and measure performance. This coordinated approach helps improve agency efficiency and work across municipal borders and jursidictions.
The Customer Service Request (CSR) system automates government service delivery by using an unique, location-centric approach to decision-making quickly assessing questions such as :
- Where is the problem?
- What is the problem?
- Who will respond?
Motorola’s unique approach to government CRM transforms the way that government interacts with citizens while optimizing the end-to-end response processes of government.
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