Citizen Relationship Management

Motorola's Citizen Relationship Management system helps you to manage citizen interactions, capture service request details, route the request to the proper agency, track workflow progress and measure performance. This coordinated approach helps improve agency efficiency and work across municipal borders and jursidictions.

Components

Benefits

CSR Service Request Transform the way you deliver government services with workforce automation.	Map Viewer Integrate with GIS and use location driven tools to manage citizen requests and map trends in your community.
CSR Contact Center Manage all interactions with citizens and empower operators with search tools and contact history.	CSR Mobile Applications Increase the productivity of your workers in the field with wireless access to customer service requests.
Application Service Provider (ASP) Motorola ASP delivers reliable, scalable, secure, IT solutions for public sector applications.	CSR Reporting and Business Intelligence Enoy a single, enterprise view of departmental performance and community affairs.
Citizen Web Portal Give citizens 24 hour a day, 7 day a week self-service access to government information and services.	Enterprise Application Hub Bridge existing technologies to achieve end-to-end service delivery.

The Customer Service Request (CSR) system automates government service delivery by using an unique, location-centric approach to decision-making quickly assessing questions such as :

Where is the problem?
What is the problem?
Who will respond?

Motorola’s unique approach to government CRM transforms the way that government interacts with citizens while optimizing the end-to-end response processes of government.

PLACEHOLDER

Citizen Relationship Management

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