Service Assurance for WiMAX Operators

Motorola offers flexible solutions for whole-home service assurance across the entire customer lifecycle. Our products allow you to acquire subscribers, activate services, manage service support, and increase customer satisfaction. Motorola's NBBS remote device management software platform unifies and simplifies the management of WiMAX triple-play services, helping you deliver efficient, reliable voice, video, and data services. NBBS delivers a centralized device management for the full portfolio of WiMAX devices, including CPE, PC Cards, and handsets via TR-069 and OMA-DM management protocols. (Motorola's NBBS Platform complies with the WiMAX Forum OTA device management specifications.) It offers service-centric interfaces that simplify OSS integrations, and it abstracts and hides device-centric CPE interfaces. It relies on industry standard protocols, such as SOAP, LDAP, RADIUS, HTTP XML, TR-069, SNMP, and OMA-DM; and it offers an extensible and customizable API for fast integration with minimal changes to existing OSS applications. It provides multi-vendor CPE support, allowing effective management of third-party devices. NBBS provides powerful device management for simplified, reliable management of all configurable devices at the network edge, and sophisticated policy management allows service providers to benefit from consistent policy implementation across diverse CPE platforms. NBBS has a field-proven scalable and secure architecture, and can scale from supporting a few users to millions of devices using highly secure administration.

Motorola eCare is a client server solution built on AJAX for dynamic and effective communications through secure web browser connections. All end user permissions for desktop interaction are stored in the secure embedded database that is part of the centralized server. The client portions are thin client browser add-ins that are dynamically populated as required, while the server may be utilized through Motorola's hosting service or installed within the data center of the deploying customer. eCare uses standard HTTP and HTTPS protocols for customer-technician communications and implements XML over HTTPS for integration with Customer Relationship Management (CRM) applications and other external services. eCare's embedded database supports SQL queries and exports to other tools for those customers seeking a unified reporting structure for all their customer care applications.

Motorola's flexible and scalable whole-home service assurance solutions provide reliable delivery and superior performance of diverse IP services from the gateway to the desktop and throughout the home. Designed for proactive management and support, Motorola equips the service provider with the right tools to efficiently and successfully provision, maintain, and support broadband services that reduce management costs, improve operating efficiencies, and exceed subscriber expectations. Benefits of Motorola's whole-home service assurance solutions also include:

• Simplicity of setup and installation.
• Support for multiple devices across different access networks.
• Service integration into multiple OSS applications
• The ability to deliver reliable, high-quality services over time.
• Security and permission-based access to remote PCs, devices, and platforms.
• The ability to drive down the cost of assuring consistent and reliable service delivery.
• The opportunity to increase user loyalty and proactively assure reliable end-to-end delivery of diverse services.

Whole-home service assurance solutions from Motorola support personalized mobility experiences and the delivery of services to the home, throughout the community, and on the road. Motorola also provides the professional service expertise to help organizations manage the end-to-end delivery of services to the connected home across different networks and devices.

Wireless operators can rely on Motorola's whole-home service assurance solutions to build subscriber loyalty levels, increase broadband service revenues, and reduce operational and support costs. And operators can more efficiently manage the reliable and consistent delivery of services to users located around the corner or around the world.

Motorola Support for Business is your one-stop location for product manuals, customer training, technical web support, and additional resources to keep your Motorola products operating at peak performance.

Brochures Service Assurance: A Guide to NBBS and eCare Media Fact Sheet (54Kb pdf) Videos and webinars Your Content, Your Way (html) White Papers Motorola eCare: Virtual Hands-on Incident Resolution for ISPs (150Kb pdf) Motorola's NBBS WiMax Solution (501Kb pdf) The Business of Online Support: Achieving Your Competitive Support Advantage (360Kb pdf)

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