Residential Data Access

Netopia® Modems and Gateways Optimize your broadband network with easily-integrated routers and gateways. Motorola’s extensive line of Netopia xDSL gateways and routers supports simultaneous voice and data usage while offering reliability and seamless installation within residential, business and enterprise networks.	I P-based Device Management Applications Motorola's Whole-Home Assurance Platform enables you to grow your broadband service revenues and improving customer care, while reducing operational and support costs -- through automated service provisioning and comprehensive device management.
Support and Help-desk Applications Motorola's interactive support solutions provide you with a powerful diagnostic and resolution toolset that includes professional website development and remote control software for Windows® and Macintosh® computers.	Optical Access and Network Terminals Extend broadband coverage across public network facilities. Building upon core competencies in fiber optic networks and ultra-broadband services.

Motorola triple play-capable broadband gateways are packed with differentiated features that ensure responsive, broadcast-quality IPTV, toll-quality VoIP, and reliable, high-performance Internet connectivity.

Carriers can deploy architected solutions that enable efficient service assurance and customer care. The Motorola NBBS Remote Device Management Software Platform provides centralized service and device management for IP-based customer premises equipment, including broadband gateways, modems, VoIP phones, webcams and set-top terminals. The NBBS integrates seamlessly with existing OSS systems and CRM systems.

Operational efficiencies and cost savings can be extended from the gateway to the subscriber’s desktop with eCare, Motorola’s web-based on-demand remote support application. The eCare application enables technical support staff to communicate over the web and resolve the problems of residential subscribers through a browser-based interface, improving support center efficiencies and aiming at higher customer satisfaction.

The delivery of triple-play voice, video, and data services is a vitally important opportunity for service providers of all types—from major incumbent carriers to independent carriers that serve a highly-dispersed subscriber base.

Motorola offers solutions that provide service assurance for providers of triple-play data, VoIP and IPTV services over diverse network access standards, including ADSL, ADSL2/2+, VDSL and Ethernet. Dedicated hardware and sophisticated embedded software deliver the service segmentation and QoS features that make triple-play delivery a reality.

Our management and provisioning software simplifies deployment while reducing operational costs and complexity. Motorola’s triple-play wireline access solutions enable delivery of revenue-generating triple-play services with reduced operational costs, complexity and customer churn. Solutions are tailored to the needs of each carrier or service provider to harmonize with existing network infrastructure and meet service requirements.

NBBS and eCare are compelling solutions that enable service providers to increase subscriber revenues through quick delivery of enhanced services, to reduce costs through operational efficiencies, and to reduce churn through increased customer satisfaction. Together with Motorola NBBS, eCare complements existing customer support strategies and eliminates the ambiguity and frustration often experienced by help desks. Motorola NBBS enables support teams to see gateway configuration and status, while eCare enables knowledge and control of the desktop and connected devices. This unique level of visibility is only available from Motorola.

Motorola Support for Business is your one-stop location for product manuals, customer training, technical web support, and additional resources to keep your Motorola products operating at peak performance.

Brochures Proven Carrier-Grade Wi-Fi Solutions (4Mb pdf) Videos and webinars Now That's Entertainment (html) Ultra-High-Speed Made Simple (html) White Papers A Path to Ultra-Broadband With Motorola Cable PON (573Kb pdf) Business Benefits of Deep Fiber (138Kb pdf) eCare for ISPs (506Kb pdf) Home Networking Technologies (379Kb pdf) Planning an Effective Migration to DOCSIS 3.0 (166Kb pdf)

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