Asia Pacific
Asia Pacific (APAC)
| Online Repair Request (Contract and Non-contract) |
|---|
Register for an Online Repair Request (RMA)Registration is the first step. The one-time registration sets up your account with a user ID and password. Login to the RMA portalYour user ID and password allow you to create and manage online repair requests. How to get startedStep by step instructions to create online RMA requests and view repair status. |
If your product is in need of repair, Motorola offers repair services for products that are under warranty, covered by a service contract or through a Time and Material based charge.
Please follow the process for your country listed below.
- Customer Support Hours: Monday to Friday, 8 a.m.–8 p.m. (Australian E.S.T.).
- For additional questions, please contact us via e-mail at: enterprisemobility.apacservice@motorolasolutions.com.
- When contacting Motorola please provide your serial number
**ATTENTION**
For Enterprise partners who conduct business in English, we are pleased to announce the availability of a new online Return Material Authorization (RMA) portal for Enterprise Mobility.
This portal will allow Enterprise Partners to:
- Create a single repair request or bulk processing of 20 devices at a time, without having to call or email the help desk
- Track repair requests throughout the repair cycle from initial location, to repair depot, and back
- View up-to-date repair status and history
- Lookup contract and warranty information on devices
| Country | RMA Process |
|---|---|
| Australia | Send the product directly to the repair depot: 10 WESLEY COURT TALLY HO BUSINESS PARK EAST BURWOOD VIC 3151 * New for Enterprise Partners: APAC RMA Portal Additional Questions: Motorola Enterprise Mobility Support: 1-800-457-439 |
| China | Contact the RMA Support number for your area: China North Area - 10-800-713-0885 China Southern Area - 10-800-130-0867 China Local +86-21-6108-6109 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
| Hong Kong | Contact the RMA Support number for your area: 3002-7861 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
| India | Contact the RMA Support number for your area: 000 800 100 3098 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
| Indonesia | Contact the RMA Support number for your area: 001-803-015-202-0530 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
| Japan | Send the product directly to the repair depot: Fuji Denki 1035 Oshitate, Inagi, Tokyo Fuji Denki Industry Factory No.2 Symbol product repair center Postcode: 206-0811 Additional Questions: Motorola Enterprise Mobility Support: 00531-13-1127 +81 3 3570 8643 for IP phone and Mobile phone |
| Korea South | Contact the RMA Support number for your area: 080-681-0880 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
| Malaysia | Contact the RMA Support number for your area: 1800-812-384 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
| Philippines | Contact the RMA Support number for your area: 2900-3057 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
| New Zealand | * New for Enterprise Partners: APAC RMA Portal Contact the RMA Support number for your area: 0800-448-472 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
| Singapore | * New for Enterprise Partners: APAC RMA Portal Contact the RMA Support number for your area: 6415-5110 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
| Taiwan | Contact the RMA Support number for your area: 00801-14-8690 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
| Thailand | Contact the RMA Support number for your area: 001 800 441 0950 or email your request to: enterprisemobility.apacservice@motorolasolutions.com |
Learn More
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