Europe, Middle East & Africa - Motorola Solutions USA
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Europe, Middle East & Africa

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Europe, Middle East & Africa

Welcome to the RMA page for Europe, the Middle East, and Africa (EMEA).

The online RMA is convenient and easy to use. It provides:

  • Around the clock access
  • Status updates
  • Shipment tracking
  • Printable shipping documents
  • Available in English, French, Italian, German, Spanish, Dutch, Swedish and Danish
Online Repair Request (Contract and Non-contract)

Register for an Online Repair Request (RMA)

Registration is the first step. The one-time registration sets up your account with a user ID and password.

Login to the RMA portal

Your user ID and password allow you to create and manage online repair requests.

How to get started

Step by step instructions to create online RMA requests and view repair status.

If you are not yet registered for the Online Repair Request system, we provide the forms below as an alternative. Please note that the forms do not offer the same convenience and benefits as the Online RMA Repair Request.

Contract Repairs

To initiate a request for a contracted repair:


1. Please Download and fill out the repair return form for your country.
2. Please ensure to attach the form to your unit(s).

Comprehensive Contract Accessory Requirements
Czech
Dutch
English
French
German
Italian
Polish
Russian
Spanish
Non-contracted Repairs
To initiate a request for a non-contracted (T&M or warranty) repair, please contact your partner for assistance.
T&M Service Description and Terms of Service

Austria:
T&M Service Description Document
T&M Repair Terms and Conditions

Czech:
T&M Service Description Document
T&M Repair Terms and Conditions

Denmark:
T&M Service Description Document
T&M Repair Terms and Conditions

France:
T&M Service Description Document
T&M Repair Terms and Conditions

Germany:
T&M Service Description Document
T&M Repair Terms and Conditions

Italy:
T&M Service Description Document
T&M Repair Terms and Conditions

 Netherlands:
T&M Service Description Document
T&M Repair Terms and Conditions

Norway:

T&M Service Description Document
T&M Repair Terms and Conditions

Poland:
T&M Service Description Document
T&M Repair Terms and Conditions

Russia:
T&M Service Description Document
T&M Repair Terms and Conditions

Spain:
T&M Repair Terms and Conditions
Service Description Documents

South Africa:
T&M Service Description Document
T&M Repair Terms and Conditions

Sweden:
T&M Service Description Document
T&M Repair Terms and Conditions

 UK & Eire:
T&M Service Description Document
T&M Repair Terms and Conditions

Other:
T&M Service Description Document
T&M Repair Terms and Conditions

Repair Form by Country
Austria
Belgium
Bulgaria
CZ Partners
Denmark
Finland
France
Germany
Greece
Hungary
Israel
Italy
Middle East
Morocco
Netherlands
Norway
Poland
Portugal
Romania
Russia
Saudi Arabia
South Africa
Slovenia
Spain
Sweden
Switzerland
Switzerland (French)
Switzerland (German)
Tunisia
Turkey
Ukraine(English)
Ukraine (Russian)
United Kingdom
Problem Code
Czech
Dutch
English
French
German
Italian
Polish
Russian
Spanish
Shipping Information

Online RMA Shipping Locations


Battery Shipping Information


Notice For Non-EU Customers

Warranty Information
Warranty Coverage Description