On Site System Support

Superior Systems Support Tailored to Your Business Needs
Protect your investment in enterprise mobility solutions with the technical expertise and added value only Motorola can provide. Motorola's On Site System Support delivers peace of mind with the services you need, ensuring rapid problem resolution and a fast return to full operability with a range of options to fit your business needs.

Simplicity in Process, Efficiency in Response
When you need help, you don't need recordings. That's why Motorola On Site System Support is designed to provide an immediate response with minimum effort. Initiate on-site service with a single phone call; a Motorola support specialist will offer quick problem determination and resolution. In addition, our defined call escalation process ensures that a Motorola Network or Systems Support Engineer addresses your issue within the response commitments of your contract.

If on-site response is required, a Motorola Field Service Representative will be dispatched to your location the next business day. You can rely on Motorola to get your system up and running — your call is tracked and managed until your system is repaired and restored to optimal performance. With On Site System Support, repairs are simple — and easy.

Confidence at Every Level
On Site System Support offers a complete suite of options tailored to help you maximize the benefits of your enterprise mobility solution. Whether your business relies on wireless switches, access ports or industry-leading RFID products, you can depend on high quality service to meet your unique support needs. When Motorola-trained technicians are dispatched to your facilities, they provide the professional expertise necessary to address any issue, including diagnosis and repair of any covered product.

Why On Site System Support?
Count on Motorola On Site System Support for service delivered directly to your facility, with the security and expertise you need to protect your investment:

• High-quality service delivered by expert technicians
• Priority telephone support for fast response
• Defined call escalation procedures
• On-site response to your location within your contract commitment
• Coverage every business day¹
• Available as a Service from the Start program for seamless coverage

¹ Excluding Motorola observed holidays (optional coverage available)

Eligible products
On Site System Support is available for Motorola Enterprise Mobility business wireless products, Motorola RFID products and selected mobile computers.

Availability
On Site System Support is available as a one-year contract or as a multi-year Service from the Start program that must be purchased within 30 days of the product purchase. Service availability can vary worldwide by country. Additional charges may be incurred for coverage outside Motorola's primary geographic areas:

Available in the United States. For service in AK, MT, ND and SD, additional charges may apply. Contact your local representative for a quote.

Outside the U.S.: Available in Canada, the U.K and Germany

For information on availability in other geographies, please contact your local Motorola Enterprise Mobility business representative.

Excluded from coverage is damage to consumables such as batteries and damage caused by natural or man-made disasters such as fires, floods and theft. Product must be operated within its environmental specifications.

Contact your Motorola Enterprise Mobility business representative for complete program details, availability and to find out how you can include On Site System Support with your enterprise mobility solution.