Soporte para Software de Dispositivos de Infraestructura Inalámbrica. - Motorola Solutions America Latina
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Soporte para Software de Dispositivos de Infraestructura Inalámbrica.



Overview

Wireless Infrastructure Device Software Support

Mantenga en funcionamiento su LAN inalámbrica Motorola con las versiones de software más actuales con Soporte de software de dispositivo de infraestructura inalámbrica, la manera más rentable para mantener actualizado su sistema inalámbrico y asegurarse de que su infraestructura inalámbrica siga funcionando con eficacia óptima.

El soporte de software de dispositivo de infraestructura inalámbrica ayuda a garantizar un máximo tiempo operativo de red con acceso durante todo el día a expertos técnicos y a versiones de software en cualquier momento. Ya sea que necesite ayuda para configurar su red inalámbrica o resolver un problema de software, los expertos de Motorola están preparados para recibir su llamada durante las 24 horas del día, los 7 días de la semana y los 365 días del año.

Características y beneficios

Access to software updates
The most cost-effective means to keep your wireless infrastructure up-to-date with the latest functionality; helps ensure your wireless infrastructure continues to run at optimal efficiency

Around-the-clock support availability: 24x7x365
Provides the support you need, when you need it; ensures maximum uptime for your critical wireless infrastructure

Priority call handling with defined escalation process
Ensures timely resolution of any issues to keep your wireless network trouble-free and operating at peak performance

Convenient software downloads from password-protected support site
Provides access to software releases; e-mail subscriptions for notification make it easy to stay up-to-date

Unlimited number of support cases per month
Lowers total cost of ownership — unlimited number of support calls and cases at a pre-defined annual cost

Easy access to online, self-service web portal
Puts essential support tools and resources right at your fingertips — including access to software developer kits and downloads, product manuals, release notes and more

At a Glance

Deliverable

Warranty

Wireless Infrastructure Device Software Support

Length of time90 days1 year
Service window

9 hours (Customer's local time 8 a.m. – 5 p.m.) 5 days

(Monday – Friday)

24 hours 7 days

(Monday – Sunday)

Telephone response timeNext business dayImmediate routing to a technical support engineer
Telephone assistance for license installation issues··
Access to software releases identified by our technicians to address a specific issue ("patch")· ·
Access to maintenance releases ·
Access to software updates ·
Telephone/e-mail assistance for general installation, configuration, and operational issues for Wireless Infrastructure Device software ·
Unlimited support requests ·

Details

Enhance and protect your critical wireless infrastructure
Your Motorola wireless LAN is the backbone of your mobility solution, keeping your employees connected and productive as they move throughout your facility. Keep this critical voice and data lifeline up and running with the most current software releases with Wireless Infrastructure Device Software Support. This crucial service includes anytime access to software releases and technical support, including an unlimited number of cases.

Maximize wireless LAN performance with the latest features and functionality
Make the most of your wireless investment with full access to all software releases throughout the term of your service contract.  With up-to-date software, software-related issues are minimized, keeping your employees up and running and connected to your business systems.

The expert support you need...when you need it
This critical support program helps ensure maximum network uptime with around-the-clock access to technical experts. Whether you need help configuring your wireless network or resolving a software issue, Motorola experts are ready and waiting to take your call — 24 hours a day, 7 days a week, 365 days a year. Your call will be immediately routed to a technical support engineer who will begin problem diagnosis and manage the issue through resolution. Your call will be escalated to Motorola's engineering experts as needed to ensure rapid resolution, return to operations and superior uptime for your wireless LAN.

Outstanding value — and return on investment
As the developers of the industry's first wireless LAN, Motorola provides superior expertise to meet your unique wireless support needs. This valuable one-year software support program provides the resources you need to maximize performance, security, and reliability for your wireless LAN at a predictable cost. Any by minimizing software-related downtime, this service helps keep your wireless network running at an optimal level — improving the overall return on investment for your Motorola wireless networking infrastructure.

Services: Coverage
Availability
Wireless Infrastructure Device Software Support is available worldwide. For complete program details and information about availability in a specific country, please contact your local Motorola representative.

Eligible Products
This service is available for the following products: the WS5100 Wireless Switch, WS2000 Wireless Switch, AP5131 Access Point, AP5181 Access Point, RFS7000 Wireless RF Switch and the CB3000 Client Bridge. For complete program details and the most up-to-date list of products covered, please contact your local Motorola representative.

Buscando para los teléfonos móviles, accesorios u otros dispositivos electrónicos de consumo? Visita Motorola Mobility