Setting a new standard for service
Every day, you count on Motorola mobile computers to keep your business running efficiently and cost-effectively. Now, you can protect your Motorola mobile computers against accidental damage, normal wear and tear, and more with one of the most complete service offerings available today — Service from the Start with Comprehensive Coverage.
This unique offering provides seamless coverage at the right price, delivering expanded services at a lower cost-per-year. No matter where in the world you are located, our global support infrastructure ensures fast and dependable turnaround times and prompt telephone technical support. Count on Service from the Start with Comprehensive Coverage for maximum uptime and maximum investment protection for your Motorola mobile computers. Now that's true peace of mind.
You're covered
Crack the display? No problem. Damage the outer casing? No problem. Broken exit window? No problem. Service from the Start contracts offer comprehensive coverage at no additional cost to protect you from the unexpected. Our plans cover normal wear and tear, as well as repairs to displays, touch screens, plastics, keypads, exit windows, and other internal and external components damaged through accidental breakage. At Motorola, we don't focus on how it happened, but on how to get you up and running as soon as possible.
Choose your turnaround time
With Service from the Start with Comprehensive Coverage, your call is answered by a support specialist with expertise in your particular product. If resolution is not achieved with that first call, your issue is immediately escalated to the next support tier for response within the time period designated in your service plan. The Bronze service plan offers repair service with a three-day in-house turnaround and a four-hour response time for escalated support calls. Or, you can upgrade to the Gold service plan for a two-hour response time for support calls and advance replacement — including configuration management, application loading and battery testing so your replacement units are ready to go, right out of the box. Whichever plan fits your needs, you'll get multi-year complete repair coverage, eliminating "surprise" repair costs and providing the investment protection you need to reduce your total cost of ownership — true business value.
Convenient Web-based repair request
You can initiate repair quickly and easily, with anywhere anytime convenience. Just log on to our online repair system to request a Return Material Authorization (RMA) number, print out the shipping documents, and you're on your way. Motorola technicians expertly repair your equipment to manufacturing specifications.
Integrated total support plan
Count on Customer Services to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support, service center and optional onsite repair — all backed by our global support infrastructure and proven expertise. When you choose Motorola, you get industry leading response times and a level of expertise only 'direct-from-the-manufacturer' service can offer. And by centralizing our service centers, we've achieved the significant cost-savings required to provide you with more — for less: very competitively priced service plans with extended coverage offerings.
Services: Coverage
Eligible products Service from the Start with Comprehensive Coverage is available for the following products:
- MC1000
- MC3000 Family
- MC35 EDA
- MC50 EDA
- MC70 EDA
- MC75 EDA
- MC9000 Series
- PD470X
- PD870X
- RD5000
- VC5090
- LS7708
- WT4000 Series
Availability Service from the Start with Comprehensive Coverage is a multi-year service program that must be purchased within 30 days of the product purchase. Excluded from coverage is damage to consumables such as batteries and damage caused by natural or man-made disasters such as fires, floods and theft. Product must be operated within its environmental specifications.
To find out how you can include Service from the Start with Comprehensive Coverage with your Enterprise Mobility solution, please contact your Motorola Enterprise Mobility business representative for availability and complete program details.
Coverage for styluses, hand straps, screen protectors and battery doors (if applicable) applies to MC1000, MC17XX, MC3000 Family, MC35XX, MC50XX, MC70XX EDA, MC75XX, MC9000 Series mobile computers.
For a complete list of eligible devices, limitations, and restrictions, please refer to Motorola’s Service Description Documents.
