Cost-effective support for your entire Motorola RFID solution
Every day, you count on your Motorola RFID solutions to provide everything from process automation and supply chain visibility to regulatory compliance. Premium RFID On Site System Support will help keep your business-critical RFID solutions up and running at peak performance. This integrated support package provides around-the-clock coverage for your entire RFID system — from readers to antennas and cables — eliminating the need for individual support contracts for the various system components, as well as the associated cost. This service delivers a superior business value — discounted pricing and defined service costs for a three-year period combine to provide the most cost effective support service available for your Motorola RFID system.
Beyond repair to operational readiness
While traditional support contracts stop at repairing and replacing hardware, Premium RFID On Site System Support takes service to the next level, including adjustment of readers, alignment of antennas, reconfiguration, access to firmware updates, and more. Motorola's Field Service Representatives (FSRs) will do what it takes to restore your RFID system to the baselines established at the start of your service contract. When the FSR leaves, read rates and performance levels are restored, and your RFID system is ready to return to operation.
Around the clock one-call-does-it-all coverage
Just one call sets the support wheels in motion — day or night. Your call is answered promptly by a support specialist with RFID system expertise. If diagnosis and resolution are not achieved on that call, your issue is immediately escalated to the next support tier, with a callback within the hour. If an on-site service call is required, a Motorola FSR will arrive at your location within four hours1 to assess the issue and repair, adjust or replace readers, antennas and/or antenna cables, ensuring minimal downtime for this critical business system.
Regularly scheduled preventative maintenance ensures peak performance
Your Premium RFID On Site System Support contract includes a proactive maintenance program with semi-annual on-site visits, designed to maintain peak system performance. System metrics, such as read speeds and read rates, are checked against pre-established baseline standards, to uncover the root cause of any deterioration and correct it. Readers are checked to ensure they are properly able to read system compatible tags. And antenna alignment is checked and adjusted if necessary.
Lower TCO, higher ROI
You depend on your RFID solution to provide critical business data throughout your enterprise. Any lapse in system operation or degradation in system performance, even slight, can have a significant effect on business operations. Regardless of whether a reader or antenna malfunctions, this complete support package helps ensure that your system delivers consistent performance today as well tomorrow. Your throughput and profitability are protected, and you enjoy a lower total cost of ownership (TCO) and higher return on investment (ROI) for your RFID system.
1 Where available. Please check with your Motorola Enterprise Mobility business representative as service availability may vary by country or location.
Services: Coverage
Eligible products
Premium RFID On Site System Support is available for the following Motorola RFID system components:
XR400 and XR440 (including up to 4 antennas) and XR480 readers (including up to 8 antennas, antenna cables and power supply)
DC600 portal, including the integrated XR400 reader, power supply, I/O box and up to 4 antennas and antenna cables.
Geographic Availability
Service from the Start Premium RFID On Site Support is currently available wherever Motorola RFID systems are sold. Service availability can vary worldwide by country; in some locations Motorola may require up to 90 days to properly equip its on-site resources prior to the initial visit.
Service from the Start Premium RFID On Site System Support is a multi-year service program that must be purchased within 30 days of the product purchase. Premium RFID On Site System Support is also available with annual contract terms.
Complete program details are available from your Motorola Enterprise Mobility business representative.
