Keep your critical Mobility Services Platform 3 mobility management application maintained and updated with the most current software releases through Motorola's Mobility Services Platform 3 Software Support. This integrated service provides support for your MSP application, including server software, and the mobile client software.
Motorola's new version of our powerful software gives users a complete device management solution all from a single screen
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| Deliverable | Service Level |
|---|---|
| Covered products | Full MSP application support: Server software and MSP software running on the mobile clients |
| Service window | 24 hours 7 days (Monday – Sunday)1 |
| Immediate routing of your initial telephone technical support call to an MSP system specialist | Included |
| Telephone technical support response time for escalated issues | Within 2 hours1 |
| Access and right to use MSP 3.x software releases | Available via Motorola online support Web portal2 |
| Number of cases permitted per month | Unlimited |
| Contract term | 12 months or 36 Months |
Get instant access to the information and resources you need to keep your Motorola products operating at peak performance.
Support Central is your one-stop location for product manuals, software downloads and developer tools — and for registering products, requesting repairs and checking the status of requests.
No matter what your organization’s mission, your communications network is critical to its success. Your end users are on the move, demanding instant access to people and information. They need communication that is reliable, secure and always available, whenever and wherever they need to be in touch.
No matter where you are located or when you need us, we’re always ready to respond and resolve your issue. Support is available around the clock, by phone or via the web — regardless of whether you have a question about the repair process or a detailed request for technical assistance.
Achieve significant cost savings with advanced out-of-the-box staging for enterprise devices and tablets. Now, with Motorola’s Mobility Services Platform Stage Edition, you can automatically stage as few as ten to hundreds of thousands of Motorola and non-Motorola Solutions mobile computers and tablets and their peripherals around the world in minutes rather than months — freeing up hundreds of hours previously spent on manual, error-prone efforts.
We're committed to keeping your enterprise mobility products up and running at peak performance. Our integrated support infrastructure enables us to deliver the high quality service and support you rely on.
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