WLAN Software Support

Deliverable	Warranty	WLAN Software Support
Length of time	90 days	1 year or 3-year agreements
Service window	9 hours (Customer's local time 8 a.m. to 5 p.m.) 5 days (Monday to Friday)	24 hours 7 days 365 days a year1
Telephone response time	Next business day	Immediate routing to a technical support engineer
Telephone assistance for reproducible non-conformance issues	·	·
Access to software releases identified by our technicians to address a specific reproducible non-conformance issue ("software patch")	·	·
Access to maintenance releases		·
Access to major releases defined as whole version upgrades of the Wireless LAN product's operating (system2)		·
Telephone/e-mail assistance for general installation, configuration, and operational issues for WLAN software		·
Unlimited support requests		·

* Note: Local language support is provided Monday to Friday 8 a.m. to 5 p.m. (customer’s local time) in North American and Latin America, Monday to Friday 8 a.m. to 7 p.m. (CET) in Europe, the Middle East and Africa (EMEA), and Monday to Friday 8 a.m. to 8 p.m. (Australian EST) in Asia Pacific (APAC). After-hours support is provided through the Motorola Enterprise Mobility support center in English only. In addition, e-mail support is only provided Monday-Friday 8 a.m. to 7 p.m. (CET) in EMEA.
² Major Releases are included; however, certain new features that may be included with an operating system upgrade are enabled only through licenses. Such licenses are separately purchasable and are not included as an entitlement of this support agreement.

Enhance and protect your critical wireless infrastructure
Your Motorola Wireless LAN is the backbone of your mobility solution, keeping your employees connected and productive as they move throughout your facility. Keep this critical voice and data lifeline up and running with the most current software releases with WLAN Software Support. This critical support service includes anytime access to software releases and technical support, helping to ensure that your wireless infrastructure continues to run at optimal efficiency.

Maximize Wireless LAN performance with the latest features and functionality
Make the most of your wireless investment with full access to download and use software releases throughout the term of your service contract. With updated software, software-related issues are minimized, keeping your employees up and running and connected to your business systems.

The expert support you need...when you need it
WLAN Software Support helps ensure maximum network uptime with around-the-clock access to technical experts. Whether you need help configuring your wireless network or resolving a software issue, Motorola experts are ready and waiting to take your call — 24 hours a day, 7 days a week, 365 days a year*. Your call will be immediately routed to a technical support engineer who will begin problem diagnosis and manage the issue through resolution. If needed, your call will be escalated to Motorola's engineering experts to help ensure a rapid return to operations and superior uptime for your wireless LAN.

Outstanding value — and return on investment
As the developers of the industry's first Wireless LAN, Motorola provides superior expertise to meet your unique wireless support needs. This valuable software support program provides the resources you need to maximise performance, security, and reliability for your Wireless LAN at a predictable cost. And by minimising software-related downtime, this service helps keep your wireless network running at an optimal level — improving the overall return on investment for your Motorola wireless networking infrastructure.

Availability
WLAN Software Support is available worldwide. For complete program details, list of eligible products, and information about availability in a specific country, please contact your local Motorola representative.