Service from the Start with Comprehensive Coverage on MOTOTRBO™ and TETRA Terminals - Motorola Solutions Europe, Middle East, Africa -
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Service from the Start on MOTOTRBO™ and TETRA Terminals



Overview

MOTOTRBO & TETRA Radios

Our Service from the Start Program offers a range of support packages to protect your Motorola MOTOTRBO™ radios and TETRA terminals against normal wear and tear, accidental breakage and more. Each package comprises expert repair and technical support, designated turnaround times and access to the latest software updates.

Features and Benefits

Comprehensive, no questions asked coverage
Helps eliminate surprise repair costs; reducing your total cost of ownership

Fast turnaround time for all repairs
Minimises downtime with flexible service plans providing true ‘Service from the Start’ and peace-of-mind service from the date of purchase

Expert technical support with fast response times
Get the answers you need with priority call handling

Predictable budgets
Comprehensive coverage to help protect your customers from the unexpected

Quality assured
Fully certified repairs to manufacturer specifications by our expert technicians

At a Glance

SERVICE FROM THE START VS. WARRANTY
 
COVERAGE
WARRANTY
SERVICE FROM THE
START LITE
SERVICE FROM THE
START
SERVICE FROM THE START WITH
COMPREHENSIVE COVERAGE

Coverage
TETRA - 1 year
MOTOTRBO - 2 years
3,5 years
3,5 years
3,5 years
Manufacturer defects only•• 
Turnaround Time (1)
10 days
10 days
5 days
5 days
Non Technical Telephone support:
9am-5pm CET, Mon-Fri		••••
Technical Telephone support:
9am-5pm CET, Mon-Fri		  ••
Covers normal wear and use  ••
Software Support (2)
Bug Fix Only (3)
Bug Fix Only (3)
••
Covers Accidental Breakage   •
Shipping

1-way

1-way

2-ways

2-ways

Priority Two-Day Repair Turnaround  
Option
Option
Battery Replacement  
Option
Option
Cosmetic Refurbishment  
Option
Option

1Turnaround time is Motorola “in-house” repair time and does not include time in transit.
2Software maintenance comprises patches (bug fixes) and maintenance releases of the current version of the software.
3Software support for Warranty and Service from the Start Lite provides Bug Fix only under the hardware warranty period.

Service from the Start is a multi-year service program that is available with the purchase of new terminals and must be purchased within 30 days of the product purchase. Excluded from coverage is damage to accessories and consumables such as batteries, antennae and damage caused by natural or man-made disasters such as fires, floods and theft. Product must be operated within its environmental specifications.

Service availability may vary by country. Please contact your Motorola channel partner for complete program details.

Details

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