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Wireless Broadband Repair Service

Wireless Broadband Repair Service

Motorola repair services utilise fully certified engineers and Motorola original parts to ensure performance and quality.
• Reliable repair turnaround maximizes equipment availability.
• Repairs are conducted with approved Motorola-manufactured original replacement parts and all repairs are returned to original factory specifications.
• Timely and accurate diagnosis using up-to-date, automated test equipment ensures that all Motorola and/or third-party equipment is returned on-spec per current and published specifications, regardless of specification version.



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Instructions and procedures for submitting a Return Material Authorisation (RMA) request to Motorola.
At Motorola, our commitment to customer service excellence reflects the quality of our products. Our products are engineered and quality tested to withstand the effects of adverse weather conditions and temperature extremes. Even with such attention to product excellence, we know that occasionally components can fail.

Should you find the need to request service, please first click here to view our Service Support and RMA Process in PDF format.

Point to Multipoint and Mesh Process
• For Point to Multipoint subscriber products, click here to download the RMA form
• For Mesh products, click here to download the RMA form

Please note that accessories are not covered by Motorola's standard support package and need to be entered in a separate RMA form. Click here to download this form.

Once you have completed the RMA form please send it via email to Motorola.

Point to Point Process
For Point to Point products please contact first our Technical Support for an approval code. Click here to insert the approval code within the online RMA form.