Instructions and procedures for submitting a Return Material Authorisation (RMA) request to Motorola. At Motorola, our commitment to customer service excellence reflects the quality of our products. Our products are engineered and quality tested to withstand the effects of adverse weather conditions and temperature extremes. Even with such attention to product excellence, we know that occasionally components can fail.
Should you find the need to request service, please first
click here to view our Service Support and RMA Process in PDF format.
Point to Multipoint and Mesh Process • For Point to Multipoint subscriber products,
click here to download the RMA form
• For Mesh products,
click here to download the RMA form
Please note that accessories are not covered by Motorola's standard support package and need to be entered in a separate RMA form.
Click here to download this form.
Once you have completed the RMA form please send it via
email to Motorola.
Point to Point Process For Point to Point products please
contact first our Technical Support for an approval code.
Click here to insert the approval code within the online RMA form.
Warranty Overview When you purchase a Wireless Broadband product you automatically receive a one-year limited warranty on hardware components, along with technical support and minor software enhancements as they become available. This initial hardware warranty provides a 30-day repair-and-return program for equipment defects. After receiving your product, you need to register your warranty online to activate the free 12-month warranty period and receive technical support and notification of software updates. At the time of equipment purchase or anytime prior to the expiration of your 12-month standard warranty, Motorola recommends that you purchase one of the extended warranties to receive upgraded and/or extended equipment coverage.
Service Support Contact Numbers If you require service assistance, please contact us using the following contact numbers for Europe, Middle East, or Africa.
Denmark 043682114
France 0157323434
Germany 06950070204
Italy 0291483230
Lithuania 880 030 828
Netherlands 0202061404
Norway 24159815
Portugal 0217616160
Spain 0912754787
Russia 810 800 228 41044
Saudi Arabia 800 844 5345
South Africa 0800981900
United Kingdom 01256 48 4448
All other countries: +44 1256 48 4448
Help lines are open Monday to Friday from 10.00 to 18.00 (CET time)
Email:
essc@motorola.com