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Wireless Broadband Technical Support

Wireless Broadband Technical Support

Motorola technical specialists provide remote support to resolve network issues and restore system availability as quickly as possible.
• 8x5 availability offers immediate and direct access to Motorola assistance when network issues arise.
• Expert broadband network technologists, designers, and engineers troubleshoot problems, analyse network data, isolate faults, and correct errors.
• Fully equipped test labs permit testing to be conducted in an isolated environment to ensure accuracy in issue identification and resolution.
• Remote diagnosis provides critical information in preparing requirements needed at the network site.
• Rigorous case and escalation management, and defined process and procedures maximize satisfaction, quality, and accurate performance reporting.



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Remote Technical Support Service Overview
Motorola's Remote Technical Support service provides telephone consultation for technical issues that require a high level of communications network expertise and troubleshooting capabilities. Remote Technical Support is delivered by the technical support centre which is staffed with trained, skilled Technical Support Engineers specialising in the diagnosis and swift resolution of network performance issues.

Remote Technical Support is accessed utilising Motorola's call management centre during normal UK business hours. Calls requiring Remote Technical Support are logged on Motorola's case management database ensuring that technical issues are prioritised, updated, tracked and escalated as necessary, until closure.

With access to a solutions database, as well as access to in house test labs and Motorola development engineers, utilising Remote Technical Support can solve even the most challenging network issues quickly and efficiently. Support is just a phone call away and ensures that any network issue is professionally and consistently handled in the shortest possible timeframe.

How to request Remote Technical Support
Should you find the need to request Motorola's Remote Technical Support service, please first click here to view the general Service Support and RMA Process.
Please be prepared to answer the questions listed here when contacting Motorola's call management centre.