Sharpening customer focus, improving profitability  At the beginning of 2001, we announced a new organizational structure to intensify customer satisfaction and improve profitability.

The newly formed Global Customer Solutions Operations (GCSO) strengthens our market position by ensuring delivery of complete customer solutions. Joseph M. Guglielmi, formerly president of the Integrated Electronic Systems Sector, is president of the new organization. GCSO is designed to reposition Motorola as the leader in customer care by directing software and content strategies, systems integration, customer support and service, marketing and branding strategies, and regional operations.

The Communications Enterprise has been phased out. The Personal Communications Sector now reports directly to the Office of the Chairman. Mike S. Zafirovski is president of the sector. He joined Motorola in June 2000 from General Electric Co., where he had most recently been president of GE Lighting. The new Networks Sector includes the Broadband Communications Sector (BCS), the Commercial, Government and Industrial Solutions Sector (CGISS), and the Global Telecom Solutions Sector (GTSS). President of the new organization is Edward D. Breen, who was chairman, president and chief executive officer of General Instrument Corporation until its merger with Motorola in January 2000. The Networks Sector also reports to the Office of the Chairman.