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"Every organization that has a two-way radio system depends on it as a fundamental part of their daily operation," said Kevin McHugh, vice president and general manager, Motorola Field Service Division. "Disasters that may shut those systems down are a constant worry. With our new Disaster Recovery Service, our customers know that the plan, process and specific Motorola resources they need to get their systems back up and running quickly and efficiently following a disaster will be available right when they need them."
Motorola has been working with its customers for a number of years to identify the specific features that are now part of Disaster Recovery Service. The new service addresses a broad range of potential disaster situations that may compromise a two-way radio system's performance, or shut it down altogether. Those disasters range from lightning, flooding and tornadoes to power surges, sewer backups, water damage, fire or even vandalism.
"Some may believe public safety departments, government agencies and businesses define disasters only in terms of major storms that may impact their system's performance," said McHugh. "But, our research indicated users are far more concerned with the damage more routine situations such as water, fire and lightning hits may cause. They are far more unpredictable and no one is immune from any of them."
Motorola offers Disaster Recovery Service as an extension to customers' existing service agreements on their fixed equipment.
Each customer's Disaster Recovery Service plan is unique to them. Motorola conducts an extensive Communications Impact Analysis to determine precisely what equipment, personnel and logistics will be required to get the customer back on-the-air. This information is stored in Motorola's customer database for quick retrieval as necessary.
"Then, if a disaster actually strikes, all the information needed to begin the recovery work is at everyone's fingertips," said McHugh.
Motorola's announcement of the new service follows extensive field testing. This past March Motorola put the Disaster Recovery Service process through an exhaustive performance analysis in Virginia Beach, Virginia.
In this test pilot, the City of Virginia Beach and Motorola simulated what might happen should one of the city's communications sites be hit by lightning. City officials believe such a strike could eliminate as much as '0 percent of their portable communications capability.
Staff from the City's Department of Police and Public Safety Communications, Motorola, and the city's police, fire and emergency medical services departments went through the entire Motorola Disaster Recovery Service processfrom the initial call to Motorola's System Support Center in Schaumburg, Illinois, to actually shipping replacement hardware to Virginia Beach. Throughout the test the service performed beyond expectations, according to Motorola executives.
A number of Motorola customers are evaluating the new service. Jones County, Mississippi already has added Disaster Recovery Service to its Motorola service agreement.
"What we believe will make this new service so appealing to our customers is that they finally have some added control in disaster situations," said McHugh. "The Communications Impact Analysis maps out every system detail making it possible to establish crucial and practical recovery objectives. And, the whole process is designed to save time and money. Those benefits are invaluable whether our customer is a business selling products and services, or a public safety agency saving lives."
Americas Service Division is part of the Motorola's Radio Parts and Service Group (RPSG). RPSG provides support for two-way radio accessories, batteries, software and parts, and offers a variety of additional sophisticated products and system support services for Motorola's Land Mobile Products Sector customers worldwide. RPSG maintains regional distribution centers and service centers, along with a worldwide network of independent authorized service providers, to ensure consistently high quality customer service and support levels.
Further information from the Land Mobile Products Sector is available at URL http://www.mot.com/LMPS/