Setting Up Email on your MOTO Q 9c
by Motorola®

www.sprint.com

© 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel.
Printed in the U.S.A.

Motorola, Inc.
Consumer Advocacy Office
1307 East Algonquin Road
Schaumburg, IL 60196

www.hellomoto.com
1-800-331-6456 (United States)
1-888-390-6456 (TTY/TDD United States for hearing impaired)
1-800-461-4575 (Canada)

Certain mobile phone features are dependent on the capabilities and settings of your service provider’s network. Additionally, certain features may not be activated by your service provider, and/or the provider's network settings may limit the feature’s functionality. Always contact your service provider about feature availability and functionality. All features, functionality, and other product specifications, as well as the information contained in this user's guide are based upon the latest available information and are believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation

© Motorola, Inc., 2007. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft and Windows are registered trademarks of Microsoft Corporation. All other product or service names are the property of their respective owners.

Software Copyright Notice
The Motorola products described in this manual may include copyrighted Motorola and third-party software stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in the Motorola products may not be modified, reverseengineered, distributed, or reproduced in any manner to the extent allowed by law. Furthermore, the purchase of the Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or any third-party software provider, except for the normal, non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.

Manual number: 6809517A85
Software Version: NL-BP_C_03.2E.00R, MP_BSP_C_04.09.90I_N_P3.0

Table of Contents

Section 1: Overview of Email Options
Your Email Choices
Types of Email Accounts
Section 2: Setting Up Good Mobile Messaging
Requesting a Good Mobile Messaging Account
Setting Up Good Mobile Messaging on Your Device
Section 3: Setting Up an Exchange Server Account
Before You Begin
Configuring Your Device to Synchronize With Your Exchange Account
Accessing Your Exchange Account
Synchronizing Manually or Changing Your Synchronization Options
Section 4: Setting Up Personal Email
Setting Up Email With Automatic Settings
Setting Up Email Without Automatic Settings
Accessing and Synchronizing Your Personal Email Account
Deleting a Personal Email Account

SECTION 1
Overview of Email Options

In This Section
Your MOTO Q 9c by Motorola can send and receive email from, and synchronize with, many types of email accounts. This guide helps you set up your device with the email solution that is best suited for your needs. You may set up as many as seven email accounts on your device.

Note: For basic information on using your device, such as installing the battery, activating your Sprint service, finding keys on the keypad, navigating within screens, as well as important safety information, please see the Getting Started Guide that came with your device.
For more support information about using your MOTO Q 9c, see the Motorola Q Support Web site at http://www.motorola.com/support/Q9c. You can also contact the Motorola Customer Support Center at 1-800-657-7576 (United States and Canada) or 1-888-390-6456 (TTY/TDD United States for hearing impaired)

Your Email Choices
Read this section to determine where to find more information on the type of email solution you want on your device.

If you want to access email on your device over the air: If you want to sync email from Microsoft Outlook on your computer to your device:
Types of Email Accounts
Listed below are the types of email accounts that you can set up on your device and an explanation of what each enables you to do when set up on your device:
SECTION 2
Setting Up Good Mobile Messaging

In This Section Good Mobile Messaging is a service that lets you receive your corporate email on your device as soon as the email is sent. An application that you download to your device lets you use the Good Mobile Messaging service.

Good Mobile Messaging also lets you synchronize contacts, calender appointments, tasks, and notes.

Note: Good Mobile Messaging may not yet be available upon device launch. For availability information, press Start (left softkey) and select GetGood.

Requesting a Good Mobile Messaging Account
Before you begin setting up, you must contact your corporate IT department and request a Good account. When you register for your Good account, an email will be sent with information you will need to set up Good Mobile Messaging on your device, such as a link to the Good Mobile Messaging application file you must download and a 15-digit PIN.

Setting Up Good Mobile Messaging on Your Device
To set up Good Mobile Messaging on your device, you will need:
To set up Good Mobile Messaging on your device:
  1. Press Start (left softkey).
  2. Select GetGood.
  3. Select I want Good Mobile Messaging.
  4. Select I have a valid PIN.
  5. If a Security Alert is displayed, press Yes (left softkey) to continue.
  6. When you see the OTA Setup message, select Download Now.
  7. Press Yes (left softkey).
  8. Wait while the file downloads.
  9. Press Done (left softkey).
  10. Press Start (left softkey) and follow the prompts to install the file:
  11. The Good Mobile Messaging application prompts you to connect to the server and complete the set-up process. Press Launch (left softkey) to continue.
  12. The Good Mobile Messaging application prompts you to reset your device. Press OK (left softkey) to reset your device.
  13. A prompt appears telling you the set-up process is complete. Press OK (left softkey). You can now use Good Mobile Messaging on your device.
SECTION 3
Setting Up an Exchange Server Account

In This Section This section tells you how to use Microsoft Direct Push to access your corporate Exchange email account and how to set your synchronization options.

Before You Begin
Before you begin, contact your corporate IT department to determine if your company’s Exchange server is configured for wireless synchronization. If it is, you will need them to provide you with:
About Microsoft Direct Push
Your device uses the enhanced version of Microsoft Windows® Mobile 2005 known as Mobile Security Feature Pack (MSFP).

This enhanced version supports a type of over-the-air communication with your corporate email servers known as Microsoft Direct Push.

Microsoft Direct Push technology will keep your device and corporate mailbox synchronized at all times with absolutely minimal delays. It will do this for email, calendar entries, contacts, and tasks.

To benefit from the enhanced capabilities of Microsoft Direct Push, you will need to consult your corporate IT staff, as this may require some set-up and adjustments to your corporate technical infrastructure. Microsoft Direct Push is available with Microsoft Exchange Server 2003 or later.

Configuring Your Device to Synchronize With Your Exchange Account
To set up an Exchange email account on your device and set synchronization options:
  1. Press Start (left softkey).
  2. Select ActiveSync.
  3. Press Menu (right softkey).
  4. Select Add Server Source.
  5. Enter your information as prompted. Press Next (right softkey) to proceed to the next screen.
Note: If you choose to save your password, others may be able to access your email if you misplace your device or leave it unattended.

  1. Press Next (right softkey).
  2. Select the items you would like to synchronize. In addition to synchronizing email, you can synchronize contacts, calendar, and tasks.
  3. Press Finish (left softkey).
  4. Press Sync (left softkey).
  5. Press Menu (right softkey) and select Schedule.
  6. Choose your synchronization schedule. When you are finished choosing your synchronization schedule, press Done (left softkey).
Note: Synchronizing more frequently uses your device’s battery power more quickly than synchronizing less frequently.
If you are out of network coverage and your device tries to sync three times without finding a network, your synchronization settings automatically revert to manual synchronization. To set your synchronization schedule back to the desired frequency, you will need to reset the Schedule option in the ActiveSync settings.

This completes your set-up. To begin using your device to access your Exchange account and the other Exchange server items you selected to be synchronized, you can wait for your first scheduled synchronization or synchronize manually.
To synchronize manually:
  1. Press Start (left softkey) and select ActiveSync.
  2. Press Sync (left softkey).
Accessing Your Exchange Account
To access your Exchange account on your device:
  1. Press Start (left softkey) and then select Messaging.
    — or —
    Press the Message/Display Off key.
  2. Select Outlook E-mail.
Synchronizing Manually or Changing Your Synchronization Options
You can synchronize manually at any time or change your synchronization options using the ActiveSync program on your device.
To synchronize manually at any time:
  1. Press Start (left softkey) and select ActiveSync.
  2. Press Sync (left softkey).
To change your synchronization options:
  1. Press Start (left softkey) and select ActiveSync.
  2. Press Menu (right softkey) and select Schedule to choose your synchronization schedule. Select Options to choose which items you want to synchronize. When you are finished, press Done (left softkey).
SECTION 3
Setting Up Personal Email

In This Section You can use your device to send and receive email messages from email accounts you have through your Internet service provider (ISP), through a Web-based email service, or any other POP3 or IMAP4 email account.

Many popular email providers have automatic settings for setting up email on your device. This simplifies the set-up process.

If the email account you want to set up on your device does not have automatic settings, you must enter the settings manually. Setting Up Email Without Automatic Settings contains the required settings for some of these email providers.

Note: Some email providers may charge a fee for accessing email on your device or may require you to change your email account settings in order to set up email on your device. Check with your email providers for more information.

Setting Up Email With Automatic Settings
These are some POP3 or IMAP4 email providers that have automatic settings for setting up your email on your device: If your email provider has automatic settings, you need your email address and password to set up the email account on your device.

If you do not know if your email provider has automatic settings, you can still follow the steps in this section. These steps tell you how to make your device attempt to obtain these settings. If this attempt fails, you can follow the instructions in Setting Up Email Without Automatic Settings.

To set up a personal email account on your device if your email provider has automatic settings:
  1. Press Start (left softkey) and then select Messaging.
    — or —
    Press the Message/Display Off key.
  2. Select New E-mail Account....
  3. In the screen that appears:
  4. Press Next (right softkey).
  5. Wait while your device downloads the settings. When the settings have been downloaded, a screen appears telling you that the settings have been downloaded successfully.
Note: If your device could not download settings, see Setting Up Email Without Automatic Settings.
  1. Press Next (right softkey).
  2. Enter your name as you want it to appear to people who receive email from you.
  3. In the screen that appears:
Note: If you choose to save your password, others may be able to access your email if you misplace your device or leave it unattended.
  1. Press Next (right softkey).
  2. Select how often you want your device to check for messages automatically. Scroll left and right using your device’s navigation key to make the selection.
  3. Press Finish (right softkey).
  4. If you want to download email from this account now, press Done (left softkey).
    — or —
    If you don’t want to download email from this account now, press No (right softkey).
Setting Up Email Without Automatic Settings
If your POP3 or IMAP4 email provider does not have automatic settings for setting up your email on your device, you must enter these settings manually.
To do this, you must have the following information in addition to your email address and password before you begin: Setting Information for Some Email Providers Without Automatic Settings
The following is a list of email settings information for POP3 and IMAP4 email providers that do not have automatic settings.

If your POP3 or IMAP4 email provider is not on this list, contact your email provider for settings information.

If your POP3 or IMAP4 email provider is on this list, but you are unable to set up your email account on your device using these settings, the settings may have changed since the publication of this guide. In this case, contact your email provider for the correct settings information.
Setting Up Email Manually
To set up a personal email account on your device if your email provider does not have automatic settings:
  1. Press Start (left softkey) and then select Messaging.
    — or —
    Press the Message/Display Off key.
  2. Select New Email Account....
  3. In the screen that appears:
  4. Press Next (right softkey).
  5. Select Internet e-mail or Exchange server, depending on your type of email account.
  6. Press Next (right softkey).
  7. Enter your name as you want it to appear to people who receive email from you.
  8. Enter your server information.
  9. Press Next (right softkey).
  10. In the screen that appears:
Note: If you choose to save your password, others may be able to access your email if you misplace your device or leave it unattended.
  1. Press Next (right softkey).
  2. Select how often you want your device to check for messages automatically. Scroll left and right using your device’s navigation key to make the selection.
  3. Press Finish (right softkey).
Accessing and Synchronizing Your Personal Email Account
You access a personal email account you set up on your device by going to the folder name you gave the account.

To access a personal email account:
  1. Press Start (left softkey) and then select Messaging.
    — or —
    Press the Message/Display Off key.
  2. Select the account you want to access.
To synchronize the account:
  1. Press Start (left softkey) and then select Messaging.
    — or —
    Press the Message/Display Off key.
  2. Select the account you want to access.
  3. Press Menu (right softkey) and select Send/Receive.
Deleting a Personal Email Account
If you set up a personal email account that you no longer want on your device, you can delete it.

To delete a personal email account from your device:
  1. Press Start (left softkey) and then select Messaging.
    — or —
    Press the Message/Display Off key.
  2. Select the email account that you want to delete.
  3. Press Menu (right softkey) and select Delete.
  4. Press Yes (left softkey) to confirm.