A NEW ERA OF TV AND INTERNET SUPPORT SERVICES HAS ARRIVED. ARE YOU READY?
First there was TV. Then there was the Internet. Today, with the unprecedented merging of the two, a rich array of exciting media services has arrived. When it comes to getting these new media rich experiences to your customers, Motorola offers solutions—and results. Everyday, more providers are turning to Motorola Technology Services for their industry-leading expertise in introducing and implementing voice, video and data systems. From planning through operations, we’re delivering solutions that are designed to optimize network performance.
Motorola’s award-winning Technology Services team can provide comprehensive assistance in four key areas: Deployment, Maintenance, Optimization and Knowledge.
Deployment and Integration Services
One source network solution provides a full suite of design, deployment, program management and turnkey services, and a single point of accountability for solution design, deployment and integration. Our global network gives carriers the ability to leverage resources and expertise that are already in place over widely distributed geographical regions.
We’re committed to your success and assure rapid and seamless market integration. We work with you each and every step of the way to maximize your investment.
Optimization and Assessment Services
To ensure a continuum of peak network performance, Motorola continuously develops software updates, best-practice procedures, optimization schemes and implementation standards. We work alongside providers to facilitate key periodic changes as their customer’s requirements evolve. We help providers implement changes to lower operational expenditures and lessen operational risks by analyzing and identifying gaps in system and procedures.
Knowledge
Knowledge is power.
Especially at those critical moments during your work day when success hangs in the balance. BKS gives you the power to find information with ease. We have the tools to turn you into a product genius: a procedure-savvy, system-fixing super you.
Broadband Knowledge Solutions (BKS)
Knowledge is what we do. You can count on BKS to provide you with the expertise and innovative solutions you need to keep pace with today’s challenging, rapidly changing business environment. You can partner with our experienced, results-driven team to create a wide range of business collateral, services and solutions.
Training
BKS provides world-class interactive and hands-on training programs for your service provider and video network teams. We offer:
Classroom-Based Training
The BKS classroom-based training curriculum includes lecture sessions and hands-on lab activities delivered by expert technical instructors. BKS instructors translate advanced technologies into real-world skills and applications you can use immediately on the job. Courses vary from one to five days in length and are held at Motorola training facilities in Horsham, Pennsylvania, Marlboro, Massachusetts, and San Diego, California. We can teach many courses at your location.
Web-Based Training
You can access BKS web courses 24/7 from your desktop or laptop. Our convenient web-based training allows you to train at a time, place and pace that best suit you.
Customized Training
You can work with the BKS team to create a training program customized to your business needs.
To learn more about our Training services, visit www.MotorolaTraining.com
Maintenance
Whether it’s striving for immediate results, training your staff for optimal network efficiency, or fine-tuning your system to boost revenue, Motorola Services Group can help.
- 24/7/365 technical support services
- Extended technical assistance
- On-line technical web support
- Advanced Component Exchange (ACE) Program
- Maintenance agreements
- Education services
Learn more about our Maintenance Services.
Thanks to our Customer Account Teams, you can be assured that our level of business support is as impressive as our technologies. Trained in all facets of support services we provide—from financing and order entry to post-sales support—these experts lend the guiding hand some businesses require with the implementation of a new network. Joining forces with representatives from customer service, credit, field support, technical assistance as well as program and account management, we offer a host of customized products.
- Financing packages
- Materials management and planning
- EDI capabilities
- Order planning assistance
- Program management
- Customized training programs
- Enhanced in-warranty and out-of-warranty service packages
Learn more about our Business Support.
Our Service values are:
- Accelerated Time to Market: Stay competitive with rapid deployment of new services.
- Cost Reduction: Lower expenses on deployment, integration and support.
- Profit Growth Optimize operations, ensure service quality, increase customer loyalty, grow revenue and profit margins.
Events
Cable-Tec Expo
October 20 – 22, 2010
New Orleans, LA
Booth #1245
http://expo.scte.org/
Telco TV
November 9 – 11, 2010
Las Vegas, NV
http://www.lightreading.com/live/event_information.asp?event_id=29388
Resources Spotlight
Catch Replays of Technology Services Industry Association (TSIA), Motorola’s Five-Step Approach to Improved Customer Experience—featuring Mark Molloy, Director of Services Marketing
http://www.tsia.com/eveents/webcasts/on_demand_webcasts.html
Motorola receives Microsoft® Mediaroom™ System Integration Certification
Challenges & Solutions Spotlight
TriCounty Telecom broke their channel lock and won back customers with the help of Motorola All-digital Solutions.
Watch the video case study to learn how.
Learn more about Motorola's Bandwith Efficiency and Digital Headend Solutions here.
What Challenges Are You Trying To Resolve? View our wide range of services to help you navigate your own challenges and get back to business by clicking here.
