Mobile phones have always come with user manuals, FAQs, tutorials and other self-serve help options, trying to answer the question: how the heck do I use this new device. Being the proud and sentient beings that we are, these are oten options we tend to ignore, and instead choose to learn by trial and error. It’s just a phone, of course I can figure it out on my own. But this isn’t your father’s phone, and with the power and features of a sophisticated computer from several years ago, there’s a lot you might be missing by leaving it all to your intuition. One of the reasons people have resisted these helpful tools in the past is the burdensome way that they were written, difficult to find, or the need to go back and forth between your phone and the manual, losing track of which page has which feature, etc.,etc.
Not to worry. With the DROID RAZR M by Motorola, help is just a button away. With everything from how-to videos, easy to navigate FAQs, and support contact info at your fingertips, you won’t be wasting time, you’ll be answering questions quickly and easily. Organized into easy-scroll pages, you’ll find everything you need to understand the settings on your phone. How to do messaging and calendar setup, to find your apps and get new ones easily, to show you how to use new features that come with software updates, and how to reset your phone and contact support. We’re not just talking about passive help here. When you click on many of the items in the support menu, your DROID RAZR M will actually take you on a test run of your new topic. If you want to learn how to ignore an incoming phone call, the Help app will send a fake call to your phone and give you onscreen directions on how to swipe left to end it. If you don’t get it right the first time, the app will coach you until you get it right, and then flash a ‘tutorial completed’ message.
If you need help directly from us, there’s one click access to the Motorola Support Forums, our support phone numbers and email address. You’ll never feel stranded on the tech-support highway again. You probably won’t need it, but rest easy knowing we’ve got your back if you do.
Check out more screenshots of the Help app on the Motorola Google+ page here.
{ 0 comments }