Motorola Connected Home - Business Support
Motorola Connected Home Solutions is pleased to offer a new program that will help you stay on course in our continually changing environment: Customer Account Teams - teams that will ensure our service is as advanced as our technologies. These teams are made up of experts who will bolster all aspects of the service we provide you - from financing through order entry to post-sales support. A single, comprehensive organization is now dedicated to serving your planning and deployment needs.
Team leaders join team members from customer service, credit, field support, technical response, program management, and account management to provide you with individualized service. Some of the customized services we offer include:
- Financing packages
- Materials management and planning
- EDI capabilities
- Order planning assistance
- Program management
- Customized training programs
- Enhanced in-warranty and out-of-warranty service packages
This is just a sampling of what we can offer you. Customer Account Teams are now a part of our standard support service offering! At Motorola, we are committed to providing the best technology with the best service.
We are delivering today the advanced technology and service you need to meet tomorrow's requirements for broadband communications and interactive solutions!
Services Group
When you're ready to implement advanced services, Motorola's Services Group is poised to help you through every step of the process.
Customer Training
Technical Web Support & Motorola Online
Technical web support system offers real-time access to Motorola's online support system. Through this system, you can open cases to be worked by the TRC, check status on all open issues, add notes to all open cases, search Motorola's solutions database, obtain technical documentation such as manuals and tech tips, and have access to Motorola's on-line training modules, all through a standard Internet browser, 24 hours a day, 7 days a week.
This support is for Broadband Providers and NOT Consumer Support. If you are a consumer looking for technical support on a Motorola Product please
Click Here for the consumer support web page. Only cases that are low priority or require simple solutions should be logged through this site. Emergencies should still be relayed directly by calling 1-888-944-HELP.
North America, Latin-America Users
EMEA, Asia-Pacific Users
