Minimize downtime
Next-business-day delivery of replacement unit
1 ensures that you'll be back in business the next day.
One call does it all
Simplify equipment maintenance with replacement units shipped from Motorola's own spares pool; enjoy the benefits of overnight device replacement without having to purchase, maintain, or track extra equipment.
Lower total cost of ownership
Virtually eliminate any surprise repair costs with comprehensive coverage that includes normal wear and tear
and accidental breakage during use.
Multi-year discount
Save money with with a single upfront cost that results in a lower annualized price than with a standard service contract.
True 'service from the start'
Provides total peace of mind with protection that begins from the date of purchase.
Get the answers you need, when you need them
Telephone technical support with fast 1-hour response time to escalated issues.
1 For calls received after noontime (based on the customer's time zone in the Americas and APAC, and CET in EMEA (Europe, Middle East and Africa), the unit will be shipped the following business day.
| Coverage | Warranty | Service from the Start Advance Exchange |
| Manufacturer defects only | · | |
| Comprehensive coverage: normal wear and tear coverage, plus accidental breakage | | · |
| Includes all materials, parts, and labor | | · |
| 10-day repair turnaround1 | · | |
| Advance equipment exchange2 | | · |
| Overnight shipping: replacement arrives Next Business Day | | · |
| Engineering Changes applied, keeping product up-to-date | | · |
| 3/5-year service coverage3 | | · |
| Multi-year discount | | · |
| Telephone support with defined response time and escalation path | | ·
1-hour response |
Get maximum uptime with next-business-day replacement at a minimal cost.
Motorola Enterprise Mobility products are a critical part of your business, keeping the workday running smoothly at the cash register, in the warehouse, at the loading dock, patient bedside, and more. Ensure maximum uptime with Motorola's Advance Exchange Support. With just one call, this cost-effective multi-year coverage plan provides the next-business-day replacement you need to keep your business running smoothly and productively — no questions asked. Minimize the high cost of device and employee downtime in your business with Advance Exchange Support — available for handheld barcode scanners, MiniScan fixed mount scanners, access points, and ports, wireless switches, Ethernet switches, client bridges and fixed RFID readers. You enjoy complete investment protection and a low total cost of ownership at a very low cost — an outstanding business value.
Reduce your support costs.
With Advance Exchange Support, you no longer need to invest in and maintain your own spares pool, or spend time tracking and managing devices sent in for depot repair. Regardless of what is wrong with your scanner, you simply receive a replacement device the next day, ready to go right out of the box. Your support needs — and costs — are reduced, freeing your support staff to focus on more critical business tasks. And since accidental breakage is covered, unpredictable repair costs are eliminated, providing a set fee for service you can count on.
Comprehensive coverage —
for virtually everything
Cracked housing? No problem. Scratched exit window? No problem. Broken connector? No problem. With Advance Exchange Support, built-in comprehensive coverage protects you from the unexpected. Our plans cover normal wear and tear, as well as repairs to plastics, triggers, exit windows, and other internal and external components damaged through accidental breakage. Regardless of why your device needs repair, you can count on being back in business the next business day. We even cover all the shipping costs both ways — for the return of your defective scanner to Motorola as well as the overnight shipping costs for your replacement.
End-to-end support services
Count on Motorola Customer Services to go beyond repair, offering a total integrated support solution that encompasses web self-service, telephone support, service center and optional onsite repair — all backed by Motorola's global support infrastructure for Enterprise Mobility products and proven expertise. When you choose Motorola, you get industry leading response times and a level of expertise only 'direct-from-the-manufacturer' service can offer. And by centralizing our depots, we've achieved the significant cost-savings required to provide you with more — for less: very competitively priced service plans with extended coverage offerings.
In addition to Advance Exchange Support, Motorola offers a complete suite of services to provide the end-to-end lifecycle support you need to get and keep your Enterprise Mobility solution up and running at peak performance — from planning and analysis to implementation and day-to-day support.
Eligible productsService from the Start Advance Exchange Support is currently available for the following products:
Scanners and MiniScans: DS340x, DS3478, DS660x/670x, LS1203, LS2208, LS3008, LS340x, LS3478, LS3578, LS4208, LS4278, LS7708, LS9203, LS9208, M200x, MS2104/1207, MS2204/2207, MS3204/3207, MS440x, MS954, P360/P370, P460/P470
Wireless Products: WS5000, WS5100, WS5120, WS2000, AP300, ES3000, AP4131, AP5131, AP5181, CB3000, RFS7000
RFID Products: XR400, XR440, XR480
AvailabilityService from the Start Advance Exchange Support is a multi-year service program that must be purchased within 30 days of the product purchase. Excluded from coverage is damage to consumables such as batteries and damage caused by natural or man-made disasters such as fires, floods and theft. Product must be operated within its environmental specifications.
Complete program details are available from your Motorola Enterprise Mobility business representative. Contact your local representative for availability and to find out how you can include Advance Exchange Support with your Enterprise Mobility solution.
Other services - Express service
Want the speed and convenience of Advance Exchange but rely on Motorola Enterprise Mobility mobile computers for your business? Speak to your representative about our express option. We'll manage and maintain your spares, so they're ready to ship to your locations.
PLACEHOLDER
Motorola Enterprise Mobility Services Overview (2Mb pdf)