If you are having trouble with an accessory, and it is still covered under our One-Year Limited warranty, from the date of purchase in the United States, Motorola will replace it at no charge.
Call the Motorola Customer Support Line: 1-866-BUY-MOTO (1-866-289-6686)
We're standing by to answer all your questions Monday through Friday from 7:00a.m. to 10:00 p.m, Saturday and Sunday from 9:00 a.m to 6:00 p.m (CST).
Be sure to have either the part number and/or the part itself with you when you call.
Ask your Motorola representative for an "RA" number.
Your Motorola representative will provide instructions on where to send your accessory back when you call.
Send in your accessory
Please write your RA on the shipping box and all paperwork, and also include:
- Your first and last name
- Your shipping address
- Your daytime contact number
- A short description of why you're sending in your accessory
- A copy of your proof of purchase
When we receive your in-warranty accessory, we'll send you a replacement free-of-charge!
The small type (you knew it was coming)
- Motorola does not cover the shipping cost to our Return Good Division; we will, however, ship replacements to you at no cost.
- We recommend using a traceable shipping method (Federal Express, UPS, DHL, etc.); Motorola is not responsible for any lost or damaged items during shipment to the service center.
- Depending on stock and availability of product, Motorola will send your replacement accessory within 10 - 15 business days
- The warranty on your replacement accessory is for the balance of the orginal warranty.