Any questions pertaining to the Web Site should be directed to broadband@motorola.com. For all other inquiries, please refer to the appropriate section below.

Cable TV Navigation Devices
You should direct any inquiries regarding Motorola/GI Cable TV Navigation Devices back to your cable service provider for assistance. If in assisting you, the service provider determines that they cannot resolve the issue, they may contact us on your behalf. Our support staff will provide them with all appropriate support.

Programming Your Remote Control
If you cannot find a listing for your Motorola set-top box in your remote control guide to, please try using codes listed for General Instrument.

IPTV
If you are a subscriber to an IPTV service using a Motorola IP set-top and need assistance, please contact your local IPTV service provider. They will provide support and answer questions on the set-top as well as on the IPTV service.

Customer Service
If you are a direct customer of Motorola Connected Home Solutions and need assistance with any of our products, please visit our technical support site. We regret that we cannot authorize login accounts for end users of our set-top or satellite products. Please contact your local cable company or satellite service provider if you are experiencing problems with your cable set-top or satellite receiver.

Employment Opportunities
Click to find out about available positions at Motorola.

4DTV
For more information about our 4DTV satellite receiver our service and support number is 1-800-356-3383.

Sales Support
For questions relating to sales support for new and existing customers, please contact bcssales@motorola.com — if you are a consumer, sales questions should be directed to broadband@motorola.com.

SURFboard® Modem Support
If you are an end user of SURFboard® equipment, please send an email.

If you are a cable operator, distributor, or cable ISP that has an existing account with Motorola, you can view our SURFboard® Modem FAQ, call our technical response center at 888-944-HELP (888-944-4357) or submit a technical request online through CHS eSupport.

Media and Industry Analyst Inquiries
Click for Reporters and Industry Analysts.