Connected Home Australia - 2006 Connected Home Australia -
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2006
In Australia, Motorola supplies Telecommunications and Cable Network operators with technologies, applications and services that inform, connect and entertain.
Motorola is the market leader in providing Broadband Connected Home solutions and services, enabling consumers to be informed, connected and entertained.
Cable Modems - Frequently Asked Questions
Q: Where can I purchase a Motorola Cable Modem or Motorola Cable Wireless Router to be used on a cable network in Australia?
A: Motorola Cable Modems are only supplied by Cable Internet service providers.
Please see links below and regions where cable networks reside.
Optus (NSW, VIC & QLD) http://www.optus.com.au
Telstra (NSW, VIC, QLD, SA & WA) http://www.bigpond.com
Neighborhood Cable (Regional VIC) http://www.neighborhoodcable.com.au/
McPherson Media (Regional VIC) http://www.shepparton.net.au/
E-Wire (Regional WA) http://www.e-wire.net.au/
Q: My modem seems to have a hardware fault.
A: Problems with Motorola Cable Modems should be referred to your Cable Internet service provider. Out of Warranty cable modems are not repaired, and any Motorola Cable Modem suffering from lightening damage is not repairable. Replacement Motorola Cable Modems are available from your Cable Internet service provider.
Q: I would like to connect my Cable Modem via Ethernet. Do I need any specific drivers?
A: No. It is simply plug and play.
Q: Motorola’s Cable Modem Products have a USB and Ethernet connection. Can I use both of these ports to support two PCs at the same time?
A: Australian Cable Internet Service providers do not support this mode of operation. To have more than two PCs connected at the one time; you will need to install a router behind your Cable Modem.
Q: How do I set up a router behind a Motorola cable modem?
A: Please consult your router’s user manual or web sites.
Q: Where can I buy a Motorola SBG1000 / Simplfi / BR700 / WA830G broadband products that are available in the United States?
A: These products are not approved for sale in Australia and do not have the necessary Regulatory Compliance.
Q: I have a Motorola SBG900 and I also use a VPN connection but I am experiencing drop-outs every hour.
A: You will need to disable the keep-alive feature on your VPN client and if the problem persists, please consult your VPN User manual.
Q: Which Motorola Cable Products are currently available from Cable Internet service providers in Australia?
A: They are as follows:
- SB5100 Cable Modem
- SB5101 Cable Modem
- SBG900 Wireless Cable Modem Router
(Note: the above products are not all available from every service provider)
Q: How do I modify any of the settings on my new SBG900? e.g. the built-in firewall, wireless settings & security, port forwarding, Telstra Bigpond Client settings, etc.
A: The Motorola SBG900 has an internal web page (192.168.100.1) on which you can modify all of its settings.
Please login with the following:
Username - admin
Password - motorola
For information on Port Forwarding we suggest reviewing the information at www.portforward.com
This web site provides detailed guides on how to set up port forwarding for a large range of applications and has a section dedicated to the Motorola SBG900
Cable Modem Downloads
For Cable Modem software downloads, go to:
http://broadband.motorola.com/consumers/support/default.asp?SupportSection=CableModems
USB Queries and/or difficulties
Q: Do Motorola Cable Modems support USB for MAC operating systems?
A: Motorola Cable Modems support MACs via Ethernet but unfortunately do not support USB for MAC at this point in time and currently there is no plan to do so.
Q: I would like to connect my Cable Modem via USB on my PC but :-
a) I need you to supply new USB drivers for the modem. Or,
b) I have recently upgraded my PC operating system to Windows XP and now I'm
receiving a blue screen notifying me of an USB error, a conflict or a Hyper-threading issue. Or,
c) I would now like to connect my Cable Modem via USB rather than by Ethernet but I have misplaced
or never received the CD which contains the USB drivers.
A: If you have experienced any of the above 3 USB items, please download Motorola’s latest USB drivers and follow the procedure below.
USB Installation Procedure
1. Create a temporary folder on the PC that will be connected to the Cable Modem.
2. Download and save the latest USB drivers zip file into the temporary folder.
3. Unzip this file by double clicking on it. It should open the winzip application displaying the 4 files.
4. Extract all 4 files into the temporary folder you created. The 4 files consist of a remove utility file and 3 other files which pertain to the USB driver itself.
5. Close the winzip application
ONLY COMPLETE STEP 6 IF YOU HAVE INSTALLED MOTOROLA USB DRIVERS ON THIS PC BEFORE!
6. In the temporary folder, double click on the remove utility file. This will delete any old versions of the Motorola USB driver on your hard drives. A window will come up telling you what the remove application is doing. It will also prompt you when it is complete. If you don't complete this step and you try to install the new drivers, the Cable Modem will still point to the old drivers on your PC and therefore you will still experience the previous fault.
7. With your installation CD that you received with your Motorola Cable modem, you then need to run the USB installation program. This will guide you through the USB installation.
OR
Simply disconnect your modem from your PC and then reconnect it. Your PC will go thru an auto-detect process for new hardware which has been connected. i.e. The Motorola Cable Modem.
8. Your PC will then prompt you select the location where your USB drivers reside. You will need to point it to the location to this temporary folder you have created.
Q : Will my Motorola cable modem or gateway work with Windows Vista?
A: Motorola cable modems or gateways will work with Windows Vista (both 32 bit and 64 bit version) if you are using Ethernet to connect your PC to the cable modem without the need for any drivers.
However, if you want to use USB to connect the cable modem to your PC, then existing USB drivers (downloadable from http://broadband.motorola.com/consumers/support/default.asp?SupportSection=CableModems ) will currently work only with 32 bit version of Windows Vista. New USB drivers are required for 64 bit version of Windows Vista (to be available later during 2007).
Telstra Heartbeat Client Software
- If you have a standard Motorola Cable Modem (SB4100, SB4101, SB4200, SB5100), then you will need to install the Telstra Client software onto your PC. Please use the Telstra CD, as supplied by Telstra with your Big Pond Service.
- If you wish to install a router behind your standard Motorola Cable Modem, the router will require the Telstra Client software to be built into it. Please consult your router’s user manual or supplier's support services to determine if your router supports Telstra’s Bigpond Heartbeat Client.
- If you have a Motorola SBG900, then the Telstra Client software is already integrated into the Cable Modem. Please follow the instructions on page 22 of the SBG900 User Manual.
