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Motorola Files Report with
Consumer Product Safety Commission Concerning a Segment of DCT2000 Digital
Set-Tops in Response to Power-Supply Component Notification
HORSHAM, Pa., June 7, 2002 — Motorola, Inc.
(NYSE: MOT) Broadband Communications Sector today announced that it has filed a
report with the Consumer Product Safety Commission (CPSC) concerning a potential
safety risk with DCT2000 interactive digital set-tops manufactured between late
February and May, 2002.
Home installations
for these potentially impacted DCT2000s would have taken place beginning March
1, 2002. Digital cable customers should continue to use the DCT2000 as normal.
To avoid risk of potential shock, customers are urged not to attempt to remove
the power cord from the rear of the box. Power cords should always be unplugged
from the wall outlet or other energy source before being disengaged from the
product.
To date, Motorola has received no
reports of shock or injury as a result of this
defect.
This report was filed in response to
information received from power supply
manufacturers that some of the power supplies used in some
DCT2000s could contain a defective component, giving rise to a quality concern.
Motorola’s subsequent investigation of the quality defect disclosed a
potential shock hazard, which prompted Motorola to notify the CPSC and begin
developing a plan to address this issue.
Motorola has stopped shipment of potentially
affected units and is screening all DCT2000s in transit to operators. Motorola
has also started to identify cable operator shipment locations that may have
received affected product and is working with these operators to locate,
identify and replace all defective power supplies. Motorola is working with the
CPSC on a plan to address the power supply issue and will communicate that plan
to its customers when all elements are in place.
Cable operators will be contacting customers
directly to determine if their DCT2000 is affected by this component
defect.
About Motorola Broadband
Communications Sector
The Motorola Broadband Communications Sector provides
end-to-end systems for the delivery of interactive digital video, voice and
high-speed data solutions for broadband operators. Motorola
Broadband’s customer-responsive design and manufacturing expertise
contribute to the company’s position as the world's leading supplier of
digital cable set-tops and cable modems. For more information about the
Motorola Broadband Communications Sector, visit
www.motorola.com/broadband.
About
Motorola, Inc.
Motorola, Inc. (NYSE:MOT) is a
global leader in providing integrated communications and embedded electronic
solutions. Sales in 2001 were $30
billion.
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Media
Contact:
Jeanne
Russo
Motorola Broadband Communications
Sector
1-215-323-1873
jeanne.russo@motorola.com
MOTOROLA
and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners.
© Motorola, Inc. 2002.
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