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Motorola Ranks Highest in Customer Satisfaction Among Wireless Mobile Phones in a Tie, in the Latest J.D. Power and Associates Report
SCHAUMBURG, Ill. – 25 June 2007 – Motorola today announced that it attained the highest ranking in customer satisfaction for mobile devices, tying one manufacturer, according to the J.D. Power and Associates 2007 U.S. Wireless Mobile Phone Evaluation StudySM — Volume 1. This distinction reinforces Motorola’s innovation in wireless and broadband communications by providing consumers with the most cutting-edge mobile devices in style, design, multimedia messaging, and everyday communications.
The study looked at customer satisfaction among consumers based on five key factors: physical design, operation, features, handset durability and battery function. Motorola bested six mobile device manufacturers and tied another, scoring particularly well in the physical design, operation and feature categories.
With its complete portfolio of mobile devices and accessories, Motorola provides consumers with the best all-around mobile experience possible by empowering consumers who demand stylish design and powerful features from their mobile devices. Motorola created the stylish feature phone category when it introduced the RAZR in 2004, which is close to hitting the mobile device milestone of 100 million units shipped. Motorola’s next-generation devices, such as the much-anticipated RAZR², MOTO Z8, MOTO Q 9 and the ROKR Z6, are unmatched in the industry and are designed to maximize the powerful Motorola experience consumers have come to expect.
About Motorola
Motorola is known around the world for innovation and leadership in wireless and broadband communications. Inspired by our vision of seamless mobility, the people of Motorola are committed to helping you connect simply and seamlessly to the people, information, and entertainment that you want and need. We do this by designing and delivering "must have" products, "must do" experiences and powerful networks -- along with a full complement of support services. A Fortune 100 company with global presence and impact, Motorola had sales of US $42.9 billion in 2006. For more information about our company, our people and our innovations, please visit www.motorola.com.
About J.D. Power and Associates
About J.D. Power and Associates Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
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Media Contact:
Tracey Thiele
Motorola, Inc.
+1 312-502-5432
Tracey.thiele@motorola.com
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