Corporate Responsibility

Because everyone's natural abilities differ, we aim to make our products usable by as many people as possible.

We design accessibility features into our products whenever possible. Our design process ensures compliance with accessibility regulations such as Section 255 of the U.S. Telecommunications Act. This requires telecommunications sevice providers to ensure, where practicable, that their products and services can be accessed and used by people with disabilities. In addition, we have formed affiliations with manufacturers that make assistive devices for people with special needs, helping to ensure compatibility with our products.

Since 2004, our internal People with Disabilities Business Council has worked to raise awareness about disabilities and promote accessibility in product design and marketing.

Our set-top boxes provide closed-captioning to help deaf and hard-of-hearing consumers, as well as those with certain cognitive needs, enjoy television shows. The boxes incorporate advanced features that enable users to modify the sub-title display to suit their particular requirements.

Several of our mobile devices are equipped with CrystalTalk™ technology that allows clear phone calls in noisy places like airports and streets. CrystalTalk automatically adjusts the audio quality and volume based on ambient noise conditions.

Information for consumers
Our regional accessibility websites help consumers choose the Motorola mobile phones and compatible assistive devices that meet their needs:

• Australia and New Zealand: www.motorola.com/au/accessibility
• Africa and Europe: www.hellomoto.com/eu/accessibility
• United States: www.motorola.com/accessibility

We train our call center employees to provide product accessibility features and engage the accessibility team as needed to give consumers the information they need to use our products.

Through the Mobile Manufacturers Forum, an international industry group, we helped develop a standard template that manufacturers can use to report product accessibility features. This will enable consumers to compare mobile phone accessibility features offered by different manufacturers. The template will be published in early 2009.

Outreach
We increase our understanding of consumer's needs by consulting with disability advocacy groups, standards bodies and research organizations.We support accessibility research organizations with equipment, technical assistance and advice. For example, we:

• Sponsor the Leadership Institute for Managers with Disabilities at UCLA's Anderson School of Management, which helps managers with disabilities advance their careers.
• Co-chair the Business Advisory Council of the National Spinal Cord Injury Association (NSCIA). In 2008, we sponsored the NSCIA's town hall meeting on emergency preparedness for people with disabilities, which featured our RFID wristband technology.
• Participate on the board of U.S. Business Leadership Network which promotes best employment practices for people with disabilities.

Our accessibility team participates in accessibility-related conferences, where we demonstrate our products and gather feedback. The team shares this feedback with engineers to influence design.