This software upgrade is intended for MOTOROLA CLIQ with MOTOBLUR owners who want to upgrade to Android™ 2.1 (Eclair) software with enhanced MOTOBLUR. You must have your phone connected to your computer via a cable to carry out this upgrade.

Since this new software adds new features and functionality to your phone, we recommend that you review this Things To Know FAQ, that outlines the new functionality with the upgrade. In addition, we also recommend reviewing the Release Notes and User Guide before deciding to upgrade.

Once you have decided to upgrade, please read the instructions in each of the above five steps thoroughly. There are minimum requirements to install this software as well as changes to your user data and settings that you should review.

In addition we highly recommend you back up important user information you may need after you upgrade. This includes items such as contacts, downloaded applications, and text messages. For more information on how to back up this information click here.

If you have any questions about the upgrade, please Contact Us to reach a customer care representative.

MUST READ BEFORE PROCEEDING:

Requirements needed to ensure a successful upgrade.

1. A fully charged MOTOROLA CLIQ with MOTOBLUR with an active SIM card
2. A microSD card installed in your phone with approximately 100 MB of free space.
3. Internal phone storage space approximately 40MB free.
4. On the latest version of Android 1.5 software Blur_Version.1.6.1.MB200.T-Mobile.en.US
5. Turn the phone off then on.

Phone Requirements
Please read below for more information on how to validate each requirement.

1. A fully charged MOTOROLA CLIQ with MOTOBLUR with an active SIM card
2. A Motorola USB cable
    Note: This cable came in the box with your MOTOROLA CLIQ with MOTOBLUR and also serves as your charger. You can detach it from the  charging adapter to use it as a USB cable.
3. A microSD card installed in your phone with approximately 100 MB of free space.

   To see the available storage card space, perform the following steps:

1. From the Home Screen of your phone, press Menu,then select Settings.
2. Scroll down the screen, then touch SD card & storage
3. The total and available storage card space display in the SD card section
4. Internal Phone Storage space: To make room for the exciting new features in this upgrade, your internal phone storage will be permanently reduced by approximately 40 MB. Therefore, you need at least this much space available to perform it.

  To see the available internal phone storage space, perform the following steps:

1. From the Home Screen of your phone, press Menu, then select Settings.
2. Scroll down the screen, then touch SD card & storage
3. The total and available storage space display in the Internal phone storage section

To learn more about how to free your SD Card memory or internal phone storage please read the Phone and SD Card Memory FAQ

 

Software Version Requirements
You must be on the latest version of Android 1.5 (Cupcake) software with the latest version Blur_Version.1.6.1.MB200.T-Mobile.en.US before you can upgrade. Please read the following steps to confirm or update your current software version.

1. Check Your Current Software Version   

1. From the Home Screen of your phone, press Menu, then select Settings .
2. Scroll down and select About Phone. Under System Version, your current version is displayed.

If your version does not match this, please follow the instructions in (section 2) below to update to the latest Android 1.5 (Cupcake) software version, otherwise proceed to STEP 2.

 

2. Update to Blur_Version.1.6.1.MB200.T-Mobile.en.US

Note: Although not required, it is recommended to perform the following steps over WiFi for a faster connection.

1. In the About Phone menu, scroll up and select System Updates. After a couple of minutes, your phone will confirm an update is  available.
2. On the Update Available message, select Download.The download progress of the update will appear in your phone's notification   bar.
3. Once the download is complete, an Install Update message will appear. Select Install Now to immediately begin installation.
     CAUTION: DO NOT INTERRUPT THE UPDATE PROCESS AS THIS MAY RENDER YOUR MOBILE PHONE UNUSABLE.
4. When the update is complete, your phone will automatically power on to the home screen.
5. Repeat steps 1-4 until your phone reports that your software is up to date. Once up to date, you can proceed to STEP 2.

 

 

Before proceeding, please check the box below acknowledging that you have read and fully understand Step 1 that outlines the 5 requirements needed to ensure a successful upgrade and the key considerations below.




 

 I agree to the end user license agreement and acknowledge that I have read and understood step 1 and the key considerations below for this upgrade process



1. Download  the file and save to your computer as "Blur_Version.2.1.5.MB200.T-Mobile.en.US.zip".
2. Please ensure that the file is saved with the exact name as identified above.
3. Make a note of the location where the file is saved on your computer, as you will need this in Step 4.
4. Some Internet Browsers (e.g. Safari and Chrome) can be configured to automatically extract downloaded zip files. Please ensure the file is not unzipped after saving it. The update requires use of the zipped file.
1. If the file is automatically extracted/unzipped after downloading, please try right clicking on the Download link again and select “Save File As...” instead. This should keep the file in the zipped state.
5. The file can be saved on your PC or directly on the microSD Card.

 

Key Considerations

1. Motorola has developed this upgrade to provide an enhanced experience for CLIQ owners with new features and improvements to existing features. However with the additional software included on the phone, some users may experience slower operation of some phone functions.
2. DRM Protected Media: While media saved on your SD card will be preserved, DRM-protected media stored on your phone's internal memory will not be preserved.
3. Instant Messaging: The Instant Messaging login information will not be preserved so please record its information.
4. Android Market™ Applications and Data: Android Market applications that you have previously downloaded will be preserved. However, Motorola does not guarantee that all of these applications will be compatible with the new software. There may also be some instances of Cupcake specific applications not appearing in Eclair at all due to compatibility reasons. This is to be expected.
5. Home Screen Widgets: Since we have added new resizable widgets, not all of your current widgets can be restored to their original location. You may need to re-add them after the upgrade.
6. Settings: System settings, such as Ringtone, Volume, Display, Security, and Wallpaper will not be preserved. You will need to reset them after the upgrade.
7. Bluetooth and WiFi Connections: Bluetooth and WiFi connections that are setup on your device will be preserved. However, some Bluetooth devices may need to be unpaired and then repaired if they are not connecting properly after the upgrade. Some WiFi connections may also need to be deleted and re-added
8. Contacts: Your contacts will be preserved. However, since we have enhanced our contact shortcuts, any current contact shortcuts on the home screen will need to be re-created after the upgrade. You will also have to re-link previously linked contacts after the upgrade.
9. DRM Protected Media: While media saved on your SD card will be preserved, DRM-protected media stored on your phone's internal memory will not be preserved.

 

 

1. Ensure you have turned the phone off then on before proceeding
2. On your computer, go to the location where the software was downloaded in Step 2. .
3. Identify the file called “Blur_Version.2.1.5.MB200.T-Mobile.en.US.zip”
4. Drag and drop the "Blur_Version.2.1.5.MB200.T-Mobile.en.US.zip" file onto your microSD. It must be at the top level of the microSD card -- it cannot be in a sub-folder. (View Example)
5. Wait until copying is done.
6. Unmount your SD Card from your computer
1. For Windows, select the Safely Remove Hardware icon in the System Tray, then select Safely remove USB Mass Storage Device, you will see a notification stating Safe To Remove Hardware
2. For MACs, select the Eject button in the Finder next to the SD Card Device
7. Turn off USB Drive from device
1. Pull down Notification Bar and select Turn off USB drive
8. Unplug your USB cable from your phone.

NOTE: If your microSD card does not have sufficient space, the software package will not copy and you will need to install a microSD card with more space. In order to copy the upgrade to your device, you will need at least approximately 100 MB of SD Card memory available. To learn more about your SD Card memory, please read the Phone and SD Card Memory FAQ.

 

Make sure your battery is fully charged so that you don't run out of power during the upgrade process.

 

TO INSTALL THE UPDATE

1. From the home screen, press Menu, select Settings,
2. Scroll down and select About Phone.
3. Select System Updates.
4. After a couple of minutes, your device will confirm the update is available.
5. The Copy prompt will appear. Select Copy
6. The Install Update prompt will appear. Select Install Now.
7. Your device will power off and display installation progress.

IMPORTANT INFORMATION:

Please ensure you are aware of the following information after the installation of the package

8. The phone will then power up and stay on the Carrier logo for up to 10-15 minutes before powering on to the home screen.
9. Please do not interrupt this process. When the update is completed, your phone will be restarted one last time.
10. Before trying to login to MOTOBLUR wait for 3-5 minutes or confirm the Network Icon in the Notification Bar shows “3G or E”. Waiting will enable your MOTOBLUR ID and password to auto-populate and log you in.
11. Don’t be alarmed if the MOTOBLUR login status screen remains at 99% for up to 10 minutes as synchronization is in process. Do not remove the battery, please be patient.
12. Contacts and email from Google and MOTOBLUR may take up to 60 minutes to synchronize. The phone may appear slower during this initial synchronization process.
13. Delete upgrade package “Blur_Version.2.1.5.MB200.T-Mobile.en.US.zip” from SD card.

This is important for your ability to receive future updates.

Please read the following steps that guides you how to delete the file.

1. Connect the USB cable to your desktop and your phone.
2. A "USB connected" dialogue will appear for a short time, tap the USB Drive option.
3. If your phone does not recognize the USB connection, please turn the phone off then on and try again.
4. The drive will appear under "My Computer" as a "Removable Disk".
5. Select the file Blur_Version.2.1.5.MB200.T-Mobile.en.US.zip right click and pick delete

If you have any questions about the upgrade, please see the Troubleshooting FAQ or Contact Us to reach a customer care representative.

 

Please perform the following steps on your device to restore your accounts and settings

1. Accounts: Select START on your device to begin the initial setup process and restore your accounts.
1. Your BLUR login information will be populated for you.
2. You will need to re-enter your Google login information.
3. Once you are finished with the initial setup, it will take several minutes for all of your account data to be restored to your device.
2. System Settings: Please reset your desired Ringtone, Volume, Display, Security, and Wallpaper settings
3. Contacts: Re-link any previously linked contacts and also recreate any contact shortcuts on your home screen
4. Application Shortcuts: Restore any shortcuts or widgets to your new home screen.
5. SD Card Data: If you deleted data from your SD Card to perform this upgrade, you may now transfer it back.

 

For more information on using this new software, please read the User Guide.

 

If you have any questions about the upgrade, please see the Troubleshooting FAQ or Contact Us to reach a customer care representative.
To view details on how to Restore back to the latest Android™ 1.5 (Cupcake) software click here.