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Mobile Devices Privacy Policy

Devices running Android 4.1 (Jelly Bean) and Android 4.0 (Ice Cream Sandwich) operating systems

The MOTOROLA MOBILE SERVICES Terms and Conditions and the MOTOROLA MOBILE SERVICES Privacy Statement (collectively the Agreement) form a binding contract between you and Motorola Mobility, Inc., a Delaware corporation, with its principal place of business at 600 US Highway 45, Libertyville, IL 60048, United States of America, (Motorola). Any terms defined in the Agreement will have the same meaning as in both the Terms and Conditions and Privacy Statement. Using the MOTOROLA MOBILE SERVICES software and services (MOTOROLA MOBILE SERVICES) constitutes your acceptance of the terms of the Agreement without modification. If you do not accept the terms of the Agreement, then you may not use MOTOROLA MOBILE SERVICES.

PRIVACY STATEMENT

This Privacy Statement applies to your use of the Motorola owned and operated Software and Services (MOTOROLA MOBILE SERVICES). This statement does not apply to information Motorola may collect in any other manner, including on its non-MOTOROLA MOBILE SERVICES websites, through email messages you may send, to authorized Motorola representatives, or otherwise, or to any information collected by a third party such a wireless carrier or third party application developer.

You are responsible for making sure the information you provide to Motorola is accurate and complete and for updating or correcting such information as necessary.

Motorola may update this Privacy Statement to reflect changes to the way MOTOROLA MOBILE SERVICES collects and uses information from your device. We encourage you to periodically review this Privacy Statement for the latest information on MOTOROLA MOBILE SERVICES' information practices.

HOW DOES MOTOROLA COLLECT AND USE INFORMATION FROM MY DEVICE?

In order to operate MOTOROLA MOBILE SERVICES, Motorola collects and uses certain information about you and your mobile device.

  • Core Functional Data such as: (1) your device's mobile phone number and unique serial number; (2) wireless carrier and network type; and (3) proximity to cellular towers. MOTOROLA MOBILE SERVICES collects this information solely to let your mobile device to perform basic functions such as sending and receiving phone calls, connecting to your carrier's cellular network, and receiving over-the-air software updates.

  • Performance Data includes: 1) your device's model, software version, and unique serial number; (2) when your device experiences a stability issue; (3) battery performance; and (4) statistical information such as CPU and memory activity, network connectivity, and device reboot history. Motorola uses Performance Data to more effectively diagnose specific problems with your mobile device; and perform personalized services such as system restores, backups, updates, remote diagnostics, troubleshooting, and remote deletion of information.

  • Analytics Data includes (1) use of hardware functions like the accelerometer, GPS, wireless antennas, and touchscreen; (2) wireless carrier and network information; (3) use of accessories like headsets and docks; (4) data usage; and (5) anonymous information about how you use certain software features like Settings and Connected Media Applications. Analytics Data also includes Support Data that Motorola has aggregated with similar data collected from other users after removing any personally identifiable information. Motorola uses Analytics Data to: (1) develop improvements to MOTOROLA MOBILE SERVICES and other Motorola products and services; (2) provide further enhancements to its technical support capabilities; and (3) if you have created a MotoCast ID, provide you with personalized information and recommendations relating to Motorola and third-party products and services that may interest you.

  • Personal Information such as: (1) your email and social network account credentials; (2) user settings and preferences; (3) your email and social network contacts; and (4) your mobile phone number. Motorola uses your personal information to: (1) enable you to access your email and social network accounts, send and receive messages, and communicate with your contacts; (2) help Motorola troubleshoot and optimize the performance of your mobile device; and (3) improve MOTOROLA MOBILE SERVICES and other Motorola products and services. MOTOROLA MOBILE SERVICES will never collect the specific content of your communications or copies of your files.

    • You may also choose to create a MotoCast ID. Your MotoCast ID is associated with other personal information about you, such as your name, email address, and mobile telephone number; as well as technical metadata about your mobile device, such as its model and serial number. Motorola collects and uses your MotoCast ID to enable you to sync and stream content from your computer to your mobile devices, let you configure your mobile devices to automatically upload photos to your computer, back up email and social network accounts and passwords and restore them to other devices using only your MotoCast ID, use your MotoCast ID to log into other Motorola-operated websites and services, and determine what software updates are available for installation on your mobile devices. Motorola may also use this information to email you information that you may interest you such as surveys, recommendations, and special offers.

  • Your Application Usage History includes the applications you install and use on your mobile device and how they perform. Motorola adds your Application Usage History to the Performance Data we collect and uses it for the same reasons described in that section of this Privacy Statement.

  • Information about the location of your mobile device based on GPS coordinates or the locations of nearby cell towers and/or wireless networks. Motorola uses this information to: (1) help you search for places in your vicinity based on your location and your interests; (2) link patterns of device usage to particular locations that you frequent and to suggest device behaviors that may be appropriate to those locations; and (3), research ways to improve Motorola's products and services. Motorola uses location information only as described here and shares it only with mapping service providers when necessary to make a location-based service function properly.

  • Publicly available information from the social network profiles that you have linked to your device.This information may include personal details if you have configured your linked social networks not to restrict its visibility. Motorola uses this information: (1) for demographic analysis; (2) to enable it to model market segments for its products; and (3) to provide you with personalized communications and recommendations relating to Motorola products and services.

  • Information about the websites you visit using your device's built-in web browser such as domain name, the time it takes the browser to render pages, how many times you change the orientation of the phone, and how often you use multitouch controls when viewing the page. Motorola uses browsing information to: (1) analyze the performance of its web browser application; (2) provide you with technical support; (3) research ways to improve future versions of the browser; (4) perform demographic and market segmentation analysis; and (5) make personalized recommendations to you based on your interests.

Motorola will collect and use information for legal reasons such as uses described in the MOTOROLA MOBILE SERVICES Terms and Conditions, to resolve disputes and collect fees owed, and to comply with applicable laws. Motorola may also collect and use information for other purposes not listed here. Before doing so, it will describe such collection and use of data and, where appropriate, inform you of your choices.

HOW DOES MOTOROLA SHARE MY INFORMATION WITH THIRD PARTIES?

Motorola shares information collected from your mobile device with third parties only as described in this Privacy Statement and only to enable you to utilize the MOTOROLA MOBILE SERVICES services. Motorola does not share your information with third-party marketers or advertising networks.

Motorola will share the information it collects from your mobile device among: (a) Motorola's affiliates and subsidiaries; (b) third parties who provide services to Motorola and to end users on Motorola's behalf such as customer service, warranty and repair, data analytics, and consumer relationship management; (c) social networks, mobile carriers, and other third parties with whom you have an existing relationship; and (d) third parties who provide products or services directly to you. Any information shared with a third party will be subject to the third party's own privacy policy.

Motorola will also share your information with third parties if it believes it is required by law or contract to do so, if all or part of its business is acquired by a third party, or to identify, contact or bring legal action against someone who may be violating the MOTOROLA MOBILE SERVICES Agreement or may be violating Motorola's or other's rights or causing injury to or interference with Motorola's or other's property. Unless specifically authorized in this paragraph, Motorola will not share information about your location with third parties except as necessary in connection with the uses described in this privacy statement.


WHAT ARE MY CHOICES?

Motorola takes privacy protection seriously. Here are some ways that you can control what information MOTOROLA MOBILE SERVICES collects and uses:

  • Marketing Communications. If you no longer wish to receive marketing communications from Motorola, you may visit http://optout.motorola.com or follow the directions contained in the email to remove your name from our mailing list(s). Refusing to provide personal information or denying or withdrawing consent to use personal information as identified in this privacy statement may make you unable to participate in certain Motorola-sponsored programs or activities.

  • Personal Information. MOTOROLA MOBILE SERVICES only collects personal information, social network profile data, and information about websites you visit if you create a MotoCast ID, use the preinstalled web browser and/or MOTOROLA MOBILE SERVICES applications and widgets like Messaging, Gallery, Music Player, Social Networking and Social Status. If you use non-Motorola applications for email, social networking, sharing content with your friends, and web browsing, then MOTOROLA MOBILE SERVICES will not collect this information. Even if you decline to use the preinstalled browser or the MOTOROLA MOBILE SERVICES applications and widgets, your device will continue to collect data under your selected Privacy Profile.

  • Location Information. MOTOROLA MOBILE SERVICES only collects and uses information about the location of your mobile device if you have enabled one or more location-based services, such as your device's GPS antenna, Google Location Services, or a carrier-provided location service. If you turn these features off in your mobile device's settings, MOTOROLA MOBILE SERVICES will not record the location of your mobile device. Attempting to enable location-dependent features of MOTOROLA MOBILE SERVICES without a location service active will prompt you to turn one on in your device's settings. If you use MOTOROLA MOBILE SERVICES's location-dependent features, Motorola will make information about the location of your mobile device available to mapping service providers as described in this privacy statement because these features need the mapping service to function properly.

  • Privacy Profiles. Your Motorola device lets you decide what information we will collect by choosing a Privacy Profile. If you select the Support Only profile, we will collect Core Functional Data and Performance Data and use it to improve our technical support capabilities should you contact us for help. If you select the Standard Profile we will collect Core Functional Data, Performance Data, and Analytics Data, which we will use to provide you with further enhanced support for your device, to improve our products and services. If you select the Advanced Profile, we will collect Core Functional Data, Performance Data, Analytics Data, Application Usage History, the location of your device, your publicly-available social network profile information, and information about the websites you have visited with your device's built-in web browser. We will use this information to give you the best possible user experience in terms of support and recommendations. If you choose None, we will only collect Core Functional Data where needed to provide your device with software updates over the air.

If you have any questions relating to how MOTOROLA MOBILE SERVICES collects and uses information, or if you wish to opt out of any of these items, please contact Motorola's Privacy Compliance Program. Motorola can disable data collection described in this privacy statement upon your request, but doing so may negatively impact your ability to receive the most effective technical support and may otherwise affect some aspects of your user experience.


WHERE IS MOTOROLA, AND HOW DO I CONTACT IT?

For other questions or requests about the use of your information, including requests to opt out of the collection or use of certain kinds of information, please contact Motorola's Privacy Compliance Program by email at privacy@motorola.com or by mail at:

Motorola Mobility, Inc.
Attention: Privacy Compliance Program
600 North U.S. Highway 45
Mailstop: W4-35M
Libertyville, Illinois 60048
USA

Motorola processes and stores information collected from your mobile device on servers located in the United States of America. If you reside outside of the United States, your use of MOTOROLA MOBILE SERVICES constitutes your specific consent to the transfer of your information, including without limitation personally identifiable information and all information described in this privacy statement, to the United States for processing and storage. You also acknowledge that United States law may not provide the same level of protection for collected information as laws applicable in your home country.


HOW DOES MOTOROLA STORE AND PROTECT MY INFORMATION?

Motorola will retain information that it collects from you for as long as your mobile device is active or as needed to provide you with access to MOTOROLA MOBILE SERVICES and related services. If you wish to cancel your account or request that Motorola cease using your information to provide you with services, please contact us at privacy@motorola.com.

The security of your information is important to Motorola. When MOTOROLA MOBILE SERVICES transmits information from your mobile device to Motorola, MOTOROLA MOBILE SERVICES encrypts the transmission of that information using secure socket layer technology (SSL). Motorola also uses standard technical and organizational security measures to protect information that resides on your mobile device and on Motorola systems. However, no data stored on a mobile device or transmitted over a wireless or interactive network can ever be 100 percent secure, and many of the communications you make using MOTOROLA MOBILE SERVICES will be accessible to third parties. You should therefore be cautious when submitting any personally identifiable information using MOTOROLA MOBILE SERVICES, and you understand that you are using MOTOROLA MOBILE SERVICES at your own risk.

As a global company, Motorola has international sites and users all over the world. The personal information you provide may be transmitted, used, stored, and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country.


WHAT ABOUT MY CHILD'S PRIVACY?

Motorola provides MOTOROLA MOBILE SERVICES for use by persons age 16 and over. Motorola does not seek to collect information about children under the age of 16. Children under 16 years of age should not submit information to Motorola. Motorola will delete information collected from children under 16 immediately upon discovery and will not use the information for any purpose. Motorola encourages parents to take an active role in their children's use of any interactive service or device, and to inform them of the potential dangers of providing information about themselves over the Internet. Motorola will retain information that it collects from you for as long as your mobile device is active or as needed to provide you with access to MOTOROLA MOBILE SERVICES and related services. If you wish to cancel your account or request that Motorola cease using your information to provide you with services, please contact us at privacy@motorola.com.

The security of your information is important to Motorola. When MOTOROLA MOBILE SERVICES transmits information from your mobile device to Motorola, MOTOROLA MOBILE SERVICES encrypts the transmission of that information using secure socket layer technology (SSL). Motorola also uses standard technical and organizational security measures to protect information that resides on your mobile device and on Motorola systems. However, no data stored on a mobile device or transmitted over a wireless or interactive network can ever be 100 percent secure, and many of the communications you make using MOTOROLA MOBILE SERVICES will be accessible to third parties. You should therefore be cautious when submitting any personally identifiable information using MOTOROLA MOBILE SERVICES, and you understand that you are using MOTOROLA MOBILE SERVICES at your own risk.

As a global company, Motorola has international sites and users all over the world. The personal information you provide may be transmitted, used, stored, and otherwise processed outside of the country where you submitted that information, including jurisdictions that may not have data privacy laws that provide equivalent protection to such laws in your home country.