moto g04: Troubleshooting Guide
The moto g04 has an octa-core chipset and Dolby Atmos is listed in the specifications, while wireless charging, MIL-STD durability certification, HDR10 display support, and optical image stabilization are not listed in the specifications for this model.
Troubleshooting help for common moto g04 questions based on the listed specifications. This article covers audio expectations, performance questions, and features that are not listed in the specifications for this model.
Specifications
| Chipset | octa-core |
|---|---|
| Dolby Atmos audio | Yes |
Applies to
- moto g04
Sound does not seem immersive
The likely cause is that you are expecting a different audio feature than the one listed for this model. The fix is to check for Dolby Atmos audio settings and use content that benefits from Dolby Atmos, since Dolby Atmos is listed in the specifications for the moto g04.
Phone feels slow during everyday use
The likely cause is workload expectations that do not match the listed processor information. The fix is to keep in mind that the moto g04 has an octa-core chipset and to reduce demanding tasks if performance does not meet your needs.
Wireless charging is not working
The likely cause is expecting a charging feature that is not identified in the listed specifications. The fix is to verify the charging method supported by your device documentation, because wireless charging is not listed in the specifications for this model.
HDR video does not look as expected
The likely cause is expecting HDR10 display support when that feature is not identified in the listed specifications. The fix is to check the display features in your device documentation, because HDR10 display support is not listed in the specifications for this model.
Photos or videos are blurry from hand movement
The likely cause is expecting camera stabilization hardware that is not identified in the listed specifications. The fix is to review the camera features for your device, because optical image stabilization is not listed in the specifications for this model.