moto g67: Troubleshooting Guide
The moto g67 has a 5200 mAh battery, supports up to 30W charging, uses a MediaTek Dimensity 6300 octa-core processor up to 2.4GHz, and has 4 GB of RAM with 256 GB of storage.
Troubleshoot common questions about the moto g67, including charging speed, battery life, performance, water and dust exposure, and feature availability. This guide uses the listed moto g67 specifications only.
Specifications
| Battery capacity | 5,200 mAh |
|---|---|
| Chipset | MediaTek Dimensity 6300 octa-core up to 2.4GHz |
| Chipset tier | midrange |
| RAM | 4 GB |
| Storage | 256 GB |
| Wired charging speed | 30W |
| Water/dust resistance rating | IP64 |
| Display type | AMOLED |
| Dolby Atmos audio | Yes |
Applies to
- moto g67
Phone charges slowly
The moto g67 supports charging up to 30W. Charging speed can vary, so the phone may not charge at the maximum rate all the time. If you expect faster charging, verify that your charger and cable can deliver up to 30W. Wireless charging is not listed in the specifications for this model, so if you are trying to charge wirelessly, that capability is not confirmed by the listed specifications.
Battery does not last as long as expected
The moto g67 has a 5200 mAh battery. If battery life seems shorter than you expected, compare your expectations to that battery size first. Battery life will still vary with how the phone is used, so a large battery does not guarantee the same runtime in every situation. If the phone is charging correctly, the listed battery capacity is 5200 mAh.
Phone feels slow or apps reload often
The moto g67 uses a MediaTek Dimensity 6300 octa-core processor up to 2.4GHz and has 4 GB of RAM. If the phone feels slower when several apps are open or apps reload after you leave them, the available RAM may be a factor. The phone also has 256 GB of storage, so storage capacity and memory are different things: having 256 GB of storage does not increase RAM.
Phone was exposed to dust or splashes
The moto g67 has an IP64 rating. That rating covers dust and water resistance at the IP64 level. If the phone has been exposed to more than splashes or similar light contact with water, do not assume a higher level of protection than IP64. MIL-STD durability certification is not listed in the specifications for this model.
I can't find a feature I expected
Some features customers ask about are not listed in the specifications for this model. Wireless charging, HDR10 display support, optical image stabilization, and MIL-STD durability certification are not listed in the specifications for the moto g67. The phone does have an AMOLED display and Dolby Atmos support, so those features are confirmed by the listed specifications.