moto logo
Support
moto logo
  • smartphones
      • smartphones
    • razr familie
      The Icon reborn
    • edge familie
      Uncompromising Premium
    • moto g familie
      Smart excellence
    • moto e familie
      Affordable essentials
    • thinkphone
      das Geschäftstelefon
  • motoverse
moto logo
  • smartphones
    +
    • razr familie
      The Icon reborn
    • edge familie
      Uncompromising Premium
    • moto g familie
      Smart excellence
    • moto e familie
      Affordable essentials
    • thinkphone
      das Geschäftstelefon
  • motoverse
    +
  • Anmelden / Konto erstellen
Support

Motorola Terms of Sale

So, you want to buy a Motorola phone? Great! We love having you as a        customer. And we certainly want you to be happy. That’s why we’re        telling you what you can and can’t expect in the transaction.

We don’t like unpleasant surprises any more than you do. These Terms of        Sale apply between you and Digital River UK Ltd. (“Digital River”)        when you buy Motorola devices or accessories from this site (“Device”).

Digital River is the authorized reseller and merchant of the Devices        offered on this site. It’s important that you read these Terms of Sale        carefully.

If you place an order for a Device, the respective order is subject to        these Terms of Sale, as well as to our website Terms of Use. Remember        that if you buy a Device from somewhere other than this site, different        terms of sale might apply to your purchase.

The words “you” and “your” in these Terms of Sale mean you, being an        individual or individuals purchasing Devices from Digital River for        purposes which are outside your trade, business, craft or profession and        with a United Kingdom address for delivery of those Devices.

Contact Information

The Device is sold by the company Digital River UK Ltd. (limited        liability company based in Netherlands)

Registration Address
Digital River UK Ltd.        
TMF Group, 8th Floor, 20 Farringdon Street        
London, EC4A 4AB, United Kingdom

Motorola Phone number: UK:         +44 (0) 3339-997-550

Motorola Web Contact Form:        https://support.motorola.com/uk/en/contactus

In case of any complaints, you may contact Motorola or Digital River as        stated above.

Purchase Terms: Show Us The Money!

You’re not a store. You’re buying this phone for yourself or to give as        a gift. These terms and conditions apply thus only to consumers. We do        not authorize reselling of products purchased on this site for        commercial purposes. Warranty, support, and any other services provided        are not transferable if you resell Motorola Devices or other products        purchased from this site. We can only ship to addresses within the UK,        and no P.O. boxes or freight forwarding. If you live in another country        please use our country locator to see our product lineup for your        market. Digital River may decline to ship Devices to certain addresses        and Digital River reserves the right to reject your order.

You may place an order for Device (s) directly with Digital River online        on our website        www.motorola.co.uk. The order process is set out on the website. You can amend any error        before submitting the order.

You may not order more than the maximum number of Devices per order that        we specify at the time of purchase.

When you place an order with Digital River, you are making an offer to        buy Devices. You can only purchase the Devices if you are eligible to        enter into a sale contract and are at least 18 years old. A purchase        contract for the product(s) you have ordered is concluded between you        and Digital River once Digital River dispatches the Device (s) to you        and send an e-mail confirming the shipment (“Shipping Confirmation”). By        placing an order, you agree to and accept these terms, as well as our        privacy policy and the terms of website use.

Once your order has been confirmed and Device(s) shipped, changes may        not be possible or may incur additional charges or delays.

Payment Terms

Make sure you use a valid major credit card (Mastercard or Visa). When        you place an order, you permit Digital River (directly or through its        authorized third party payment provider on its behalf) to charge the        payment method in the total amount of your order, including any shipping        and handling charges and taxes as set out on the order summary. Your        payment method billing address must be within the UK.

The Device price displayed on the site is in UK pounds and includes        value added tax at the current rate. Shipping and handling charges, if        applicable, are not included in the price but they will be displayed on        the order summary page and you will be able to review them before        placing your order at checkout. You will be required to pay for the        goods in full at the time of ordering.

Promotional prices only apply during the period stated on the website.

Pricing Mistakes

No one likes them, but everyone makes them once in a while. If a        significant pricing mistake happens you agree that Digital River will        not be bound by that incorrect price, unless the purchase contract has        already been concluded (as described above). If we notice a gross        mistake and the purchase contract has not yet been concluded, we will        let you know the correct price and you will get to choose to either        continue with your order at the correct price or cancel it.

Plan

You have to get a service plan on your phone to activate it. Those come        from separate companies, and the plan is between you and the carrier;        neither Digital River or Motorola are a part of it.

Shipping and Delivery

Your order will be shipped by a recognized courier service. You pay        shipping and handling as part of your order unless specific terms        provide otherwise. If you order more than one product, they might arrive        at different times. If we decide to send your order in multiple parts        you pay the shipping and handling charges only once. If you ask us to        send your order in multiple parts we charge you for every extra        shipping. You aren’t charged for each item until it leaves our building,        but of course you’ll be charged for everything you bought eventually.        When you buy a physical product, it’s yours as soon as it arrives – and        if you lose it after that, that’s on you.

We will do our best to keep expected delivery dates for unavailable        stock up-to-date and as accurate as possible. However, sometimes further        delays to delivery are outside our control.

Unfortunately, at this time we can’t ship to P.O. Boxes or addresses        outside UK.

Returns and Right of Withdrawal

As it is a distance contract you can cancel the contract within 14 days        without giving reason (as specified within Annex 1). If you have ordered        one product or you have ordered multiple products in one order and the        products are delivered in one lot, the information notice on the right        of withdrawal set out in Annex 1 to this document applies.

If you have ordered multiple products that are delivered separately, the        information notice on the right of withdrawal set out in Annex 1 to this        document applies.

Any returns and right of withdrawal have to be notified to our contact        center as set out within Annex 1. Instructions will be provided on how        and when the product is to be returned.

Data and Deactivation

You are responsible for managing any data stored on your Device,        including for example deleting, transferring and creating back-¬ups of        such data.

Personal Data

Personal data obtained by Digital River from you shall be held and          processed in accordance with all applicable laws and consistently with          our Privacy Policy. Please review the Privacy Policy.        

Restrictions

The Device may be subject to import and export laws and regulations in        the United States, UK and elsewhere. You must comply with all domestic        and international import and export laws and regulations that apply to        your use of the Device. These laws may include restrictions on        destinations, users, and end use.

You may only use the Device in accordance with the instructions and        licenses that come with it, including instructions and licenses that may        be available online. Motorola as a producer of the Devices may provide        software updates/upgrades that you will need to install in order for        your Device and/or Motorola services to function properly, and the use        of that software may be subject to additional licensing terms.

Faulty Devices. Statutory and limited Warranty: What Happens If        Something Breaks

Once you receive Device (s), you will take on risk of damage to or loss        of the Device (s). Please examine the Devices (s) carefully upon their        delivery. If there is any problem with the Device, please notify us by        email or in writing providing details of the problem/. This will give us        the opportunity to suggest an appropriate solution, which may include a        price refund, replacement, or repair services. Digital River will handle        the matter in accordance with your legal rights. If an exchange is        necessary, this will be arranged without unreasonable delay and without        charge. Replacement Device will not be dispatched the original goods        have been received at our warehouse and checked.

In addition to your statutory warranty rights, Motorola as the        manufacturer of Devices provides a limited warranty for        Motorola-¬branded products, subject to the terms and conditions of that        warranty. Motorola’s current limited warranty can be viewed here.        Motorola’s limited warranty is provided in addition to the rights that        the law says you have as a consumer and accordingly, your statutory        rights are not affected.

If your phone breaks after it arrives while under warranty, Motorola        will fix it.

OTHER THAN THE WARRANTIES WE LIST IN THESE TERMS OF SALE, TO THE          MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DIGITAL RIVER AND MOTOROLA          EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER          EXPRESS OR IMPLIED, REGARDING ANY DEVICES, INCLUDING ANY IMPLIED          WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND          NON--INFRINGEMENT. LIABILITIES: AKA, THINGS WE CAN’T BE HELD          RESPONSIBLE FOR:

Motorola just builds the phones and Digital River is a Motorola Device        reseller. If your signal is weak or you drop a call, that’s usually the        network not the phone; and we may not be able to do anything about it.        Similarly, we can’t do anything about the billing on your cellular or        data plan or any other aspects of subscription services.

Motorola and/or Digital River strive to accurately depict Motorola        products through the pictures displayed on the site. Nonetheless,        computer or mobile screens may not reproduce the images with 100 percent        accuracy, particularly the colors you see. Neither Digital River nor        Motorola will assume any liability for any such variances.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT          PERMITTED BY APPLICABLE LAW, NEITHER DIGITAL RIVER OR MOTOROLA OR          THEIR RESPECTIVE SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, "SELLER          PARTIES") SHALL BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY          (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) FOR ANY          INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT          MAY BE INCURRED BY YOU IN CONNECTION WITH ANY DEVICE OR THESE TERMS OF          SALE, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A SELLER PARTY OR ITS          REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE          POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND          AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE          SELLER PARTIES' TOTAL LIABILITY IN CONNECTION WITH ANY DEVICE OR THESE          TERMS OF SALE WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO          DIGITAL RIVER UNDER THESE TERMS.

Other Tidbits

  • If you live outside the UK please use our country locator to see our          product line-¬up for your market. Digital River may decline to ship          Devices to certain addresses and Digital River reserves the right to          reject your order. We indicate acceptance of an order by shipping the          Device to the customer.
  • We do not sell to minors.
  • Any delivery dates or times provided by Digital River or its delivery          agent are estimates only and can’t be guaranteed.
  • All features, content, specifications, Devices and prices of Devices          and services described on the website are subject to change at any          time. These specifications and descriptions are generally approximate          and are provided for convenience only.
  • After purchasing a Device, you shall only use the ordered Device in a          lawful manner.
  • We reserve the right to change prices for products displayed on the          site at any time. This does not affect any orders already made by you.
  • Any dispute between you and Digital River or Motorola relating to the          Device shall be determined by the courts in the country in which you          purchased the Device.
  • The Terms of Sale in effect at the time you place an order for the          Device will apply to such order and Device. We reserve the right to          make changes to these Terms of Sale from time to time, and any such          changes will apply to future orders.
  • If it turns out that a particular term of these terms of Sale is not          valid or enforceable, this will not affect validity or effectiveness          of any other terms, which shall remain in full force and effect.
  • Neither party will be responsible for any delay or failure to comply          with these Terms of Sale if the delay or failure arises from any cause          which is beyond its reasonable control. If you do not comply with          these terms, and we don't take action right away, this doesn't mean          that we are giving up any rights that we may have (such as taking          action in the future).
  • These Terms of Sale is a purchase contract between you and Digital          River and is governed by the laws of the country in which you          purchased the Device without regards to its conflict of law          provisions. The application of the United Nations Convention on          Contracts for the International Sale of Goods (CISG) shall be          excluded.

Annex 1:

If you have ordered one product or you have ordered multiple products in        one order and the products are delivered in one lot, the following        information notice on the right of withdrawal applies.

Information On The Right Of Withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without        giving any reason.

The withdrawal period will expire after 14 days from the day on which        you acquire, or a third party other than the carrier and indicated by        you acquires, physical possession of the goods.

Web address: Your decision to withdraw from this        contract by an unequivocal statement needs to be recorded by contacting        customer care via the following link        https://support.motorola.com/uk/en/contactus.

To meet the withdrawal deadline, it is sufficient for you to send your        communication concerning your exercise of the right of withdrawal before        the withdrawal period has expired. You may use the attached model        withdrawal form, but it is not obligatory.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all        payments received from you, including the costs of delivery (with the        exception of the supplementary costs resulting from your choice of a        type of delivery other than the least expensive type of standard        delivery offered by us), without undue delay and in any event not later        than 14 days from the day on which we are informed about your decision        to withdraw from this contract. We will carry out such reimbursement        using the same means of payment as you used for the initial transaction,        unless you have expressly agreed otherwise; in any event, you will not        incur any fees as a result of such reimbursement. We may withhold        reimbursement until we have received the goods back or you have supplied        evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue        delay and in any event not later than 14 days from the day on which you        communicate your withdrawal from this contract to us. The deadline is        met if you send back the goods before the period of 14 days has expired.        You will have to bear the direct cost of returning the goods. You are        only liable for any diminished value of the goods resulting from the        handling other than what is necessary to establish the nature,        characteristics and functioning of the goods.

Withdrawal form

I/We [*] hereby give notice that I/We [*] withdraw form my/our [*]        contract of sale of the following goods [*]

Ordered on [*]/received on [*]

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

[*] Delete as appropriate

Related Links

    Offizielle Website
    moto logo
    Folge uns auf Social Media
    undefinedundefinedundefinedundefined
    flag

    Standort ändern

    Produkte
    • motorola razr Familie
    • motorola edge Familie
    • moto g Familie
    • Thinkphne 25 by motorola
    Über uns
    • Über Motorola
    • Über Lenovo
    • Nutzungsbedingungen
    • Datenschutz
    • Innovation
    • Produktdatenschutz

    © 2025 Motorola Mobility LLC. Alle Rechte vorbehalten

    MOTOROLA und das stilisierte M-Logo sind Marken oder eingetragene Warenzeichen der Motorola Trademark Holdings, LLC.

    Alle Mobiltelefone werden von der Motorola Mobility LLC, einem hundertprozentigen Tochterunternehmen von Lenovo, entwickelt und hergestellt.

    Der Android-Roboter wurde nachgebildet oder modifiziert und stammt aus Vorlagen, die Google erstellt und freigegeben hat; er wurde entsprechend den Bedingungen übernommen, die in der Creative Commons 3.0 Attribution License festgelegt sind.