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Frequently Asked Questions

What is the meaning of "Local camera" and "Remote camera"?
When you are accessing your camera from the same wireless network (Home) in which it is configured, it is a local camera. When you are accessing your Camera away from your home it is a remote camera. You may be using 3G, 4G or 4G LTE or a Wi-Fi® connection outside of your home.
Which platforms are supported for accessing my camera?
At least 0.6 Mbps upload bandwidth per camera (you can test your internet speed on this site: For more information, please visit:
What do I do if I forgot my password?
Click on the "Forgot Password" link on the website OR your Android™ or iOS application. An email will be sent to your registered email address.