1. Overview

The Motorola Trade-In Programme ("Programme") allows you to trade in an eligible used device when you purchase a new or refurbished Motorola device at motorola.com ("Site") in a participating country, and, where offered, to receive an additional trade-in bonus ("Trade-In Bonus").

The Programme is operated in partnership with Recommerce Solutions SA ("Recommerce"), an independent trade-in and recycling provider. When you select the trade-in option at checkout, a trade-in order is placed automatically with Recommerce as part of your Motorola purchase. You do not need to separately register, apply, or submit proof of purchase for the trade-in or the Trade-In Bonus — see Section 4.

2. Eligibility

To take part, you must:

• be resident in one of the participating countries: United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Ireland, Denmark, Sweden, and Portugal (see [insert link to participating-countries list] for the current list, which may be updated from time to time), aged 18 or over (or the age of majority in your country of residence, if higher);
  
• complete a genuine purchase of an eligible new or refurbished Motorola device on motorola.com during the promotional period, from the version of the Site serving your country of residence; and
  
• select the Trade-In option at checkout at the time of that purchase. Trade-in cannot be added to an order after checkout is complete.
  

The Trade-In Bonus applies only where it is expressly shown as available for your selected device, country, and promotion at the time of purchase. Eligible devices, trade-in values, and Trade-In Bonus amounts are as displayed at checkout, and may vary by country, promotion, and time of purchase. The Programme cannot be combined with other trade-in offers unless stated at checkout, and no cash alternative is offered in place of the Trade-In Bonus.

3. How it works

1. Select Trade-In at checkout and provide the model and condition of your old device.
   
2. Complete your Motorola purchase. You will be asked to provide your bank account details (IBAN) at checkout, which will be used to pay any trade-in value and Trade-In Bonus owed once your device has been validated.
   
3. Your trade-in order is created automatically with Recommerce — there is nothing further to submit.
   
4. You will receive an email from Recommerce with instructions on how to ship your old device to them.
   
5. Before shipping your trade-in device, back it up, sign out of any accounts, and factory reset it as instructed (see Section 6).
   
6. Recommerce will inspect and validate your device against the condition you declared.
   
7. Once validated, Recommerce will pay you the trade-in value and, where applicable, the Trade-In Bonus, directly (see Section 5).
   

4. Automatic validation — no proof of purchase required

Because a trade-in order can only be created as part of a genuine, completed purchase on motorola.com, your eligibility for the Programme and any Trade-In Bonus is confirmed automatically at the point of sale. You do not need to send Recommerce proof of purchase, a receipt, or any other confirmation of your order for this promotion.

If your Motorola order is subsequently cancelled, returned, or refunded, you will no longer be eligible for the Trade-In Bonus, and any Trade-In Bonus already paid may be reclaimed or deducted from any refund due to you.

5. Payment of trade-in value and Trade-In Bonus

The trade-in value for your device and any Trade-In Bonus are assessed, confirmed, and paid by Recommerce, not by Motorola or Lenovo. Payment is made directly to you by Recommerce, by bank transfer, within 14 days of validation of your device (i.e. once Recommerce has received and checked it against the condition you declared).

Motorola and [Lenovo local entity per market] do not hold, process, or issue this payment, and are not responsible for delays or disputes arising from Recommerce's assessment or payment process. Any queries about payment status, valuation, or timing should be directed to Recommerce.

6. Your responsibilities

Before shipping your trade-in device, you must:

• back up any data you wish to keep;
  
• remove all personal data and accounts; and
  
• factory reset the device and remove all locks (e.g. Apple iCloud, Google Factory Reset Protection) as instructed in your returns pack.
  

Full instructions on packaging, dispatch windows, and device preparation are provided by Recommerce and may vary by country — see Section 8.

7. If your device doesn't match the declared condition

If your trade-in device does not match the condition declared, or fails Recommerce's assessment, Recommerce will contact you directly with a revised valuation or the option to have the device returned to you, free of charge, in accordance with Recommerce's own Trade-In Terms and Conditions.

8. Recommerce's terms also apply

By opting into the Programme, you also agree to be bound by:

• Recommerce's Trade-In Terms and Conditions for your country (device eligibility, condition grading, shipping, and payment timelines);
  
• Recommerce's General Terms of Use for its site; and
  
• Recommerce's Data Privacy Notice.
  

These are available at the country-specific Recommerce trade-in page linked from checkout, e.g. tradein.recommerce.com/#/motorola-{country}/en. Motorola and its local Lenovo entities are not responsible for the content of, or Recommerce's performance under, these terms.

9. Data sharing with Recommerce

To enable your trade-in order and confirm your eligibility for any Trade-In Bonus, Motorola/Lenovo will share the minimum necessary order information with Recommerce (for example: order number, purchase date, device model purchased, country of purchase, and retailer).

If you provide your bank account details (IBAN) at checkout so that Recommerce can pay you the trade-in value and any Trade-In Bonus, these details are transmitted directly and securely to Recommerce for that purpose. Motorola does not store or retain your IBAN or any other bank account details in its own systems at any point.

This is handled in accordance with the [Motorola/Lenovo Privacy Notice] and Recommerce's Data Privacy Notice, and any cross-border transfer of personal data will comply with applicable data protection law (including GDPR where applicable).

10. Changes to the Programme

Motorola and its local Lenovo entities reserve the right to amend, suspend, or withdraw the Programme or any Trade-In Bonus offer at any time, including changing eligible countries, devices, or bonus amounts, without affecting trade-in orders already placed prior to the change.

11. Governing law

Unless otherwise stated for your country at checkout, these Terms are governed by the laws of [insert governing law per market / lead entity], without prejudice to any mandatory consumer protection rights you have under the law of your country of residence. Recommerce's own terms (Section 8) are governed separately, as set out in those documents.

12. Contact

For questions about your Motorola order contact us. For questions about your trade-in device, valuation, or payment: [Recommerce contact — support-reprise@recommerce.com].