Why buy from Motorola? We make it simple, with free shipping on qualifying orders, 14-day returns on devices, and free tech support. We can even help you finance your purchase.
We currently use a variety of shipping companies to get your items to you as soon as possible. Shipping charges may apply to your order. Currently, we are offering free standard shipping on all orders with a pre-tax value over $75.
If your Device arrives damaged, let us know within 14 days so we can arrange an exchange or refund. If you order more than one Device or Accessory, they might arrive at different times. You won’t be charged for an item until it leaves our building. (However, items customized through Moto Maker are charged as soon as you place the order.) When you buy a Device or Accessory, it’s yours as soon as it arrives. If you lose it after you’ve received it, you or your carrier’s insurance plan bear the responsibility for replacement.
Delivery times are considered from the time payment is approved and processing completed. Make sure you monitor your shipping address: your delivery can arrive after business hours and happen until 9 PM CDT. The delivery time will be considered for purchases with payment approved until 12 pm (Central time). Available for all forms of payment, however, the delivery time starts to count from the approval of the purchase by the financial institution. Purchases approved between 12:01 pm on Friday and 12:00 pm on Monday will be delivered on Tuesday. Delivery takes place only from Monday to Friday.You will receive a shipping confirmation email with tracking number when available. Alaska, Hawaii and remote locations, please allow additional time for delivery, you will be given estimated delivery date in cart at checkout.Weather and other conditions might cause delays for these locations. Motorola.com is happy to offer next day shipping on orders $99+ as a benefit to our loyal customers. However, there may be circumstances beyond our control that could affect shipping times, such as inventory blockages, weather delays, Covid-19 and other force majeure events. We will always work to ensure the package is processed as quickly as possible with the goal of delivering to you the next day, but we do not warrant or guarantee this outcome. It is not possible to change the delivery type after completing the purchase. Delivery not available for P.O. Boxes, must have a physical address. Not available for scheduled delivery.
Unfortunately, at this time we can’t ship to P.O. boxes or international addresses.
We’re confident you’re going to love your Device and Accessory, but just in case, we make returns and redesigns simple. All in-warranty smartphones and watches sold on this site can be returned for a refund within 14 days of the date of delivery. You also have 14 days from delivery to redesign or exchange your customized smartphone or watch.
All other products sold on this site, including Motorola-branded accessories and third-party accessories can be returned for a refund within 30 days from date of delivery. All third-party accessories must be unopened and undamaged.
California residents have up to 30 days to return any purchases.
To start a return for a refund or redesign, follow the instructions in the box, or call us at 1-800-734-5870. We’ll generate a Return Merchandise Authorization (RMA). Do not return an item without getting an RMA, as this will slow things down.
As long as you initiate a device return within 14 days of delivery (30 days for California residents), or 30 days for any Accessory purchase, we’ll pay the return shipping costs. Of course, if you bought an item on sale or at a promotional discount, you’ll be refunded that discounted price.
Motorola provides FREE technical support for your Moto Device. Many issues can be resolved by visiting our Support site, full of troubleshooting tips and flows. If you have a more complex problem, our customer care techs can remotely access your device to set things right. (All with your permission, of course.) It’s our mission to get you back in business as soon as we can.
You can apply online for financing for Moto products and receive a real-time credit decision through Affirm. If you qualify, make easy monthly payments over 6, 12, or 18 months. Just select Affirm at checkout.
As a retailer, we only support sales to consumers buying for themselves or others as gifts. We do not authorize reselling of Devices or Accessories purchased on this site for commercial purposes. Warranty, support, and any other services provided are not transferable if you resell Devices or Accessories purchased from this site.
We accept major credit and debit cards, as well as other forms of payment, depending on your region. As a purchaser, you’re responsible for taxes,fees, and of course, your monthly plan. When you place an order, you permit Motorola to charge the payment method in the total amount of your order to accommodate these costs, including any applicable taxes or shipping and handling charges.
Prices displayed on the site do not include applicable shipping and handling charges or taxes. Final prices will be displayed at checkout.
We do our best to display prices accurately and correctly at all times. If a pricing mistake occurs on the site, you agree that Motorola will not be bound by that incorrect price, unless you have already been charged. If we notice a mistake and you haven’t been charged yet, we will let you know the correct price, and you can decide whether or not to continue with your order at the correct price.
In order to activate your smartphone, you’ll need to get a service plan.Those come from different companies, not Motorola. Your plan agreement will be between you and them. Be aware that mobile carriers might charge you for canceling your plan early. If you purchase a smartphone designed with Moto Maker, and you cancel your plan early but do not return your device, Motorola may charge you $300 for the unreturned device.
People put a lot of data on their Devices: pics, music, emails, videos, texts...the list goes on and on. We can’t be responsible for that data. It’s no fun to lose files you like, so please make sure you manage your data and back it up in a way that makes you confident it’s properly protected.
We want you to get the most out of your Motorola products. That’s why we protect them with a limited warranty. You can read the current Motorola limited warranty information here. To respond to issues that may or may not be out of our control, Motorola reserves the right to change its warranty at any time. Some states don’t allow a limitation on how long an implied warranty lasts, so some limitations may not apply to you. Our limited warranty gives you specific legal rights; and depending on the state you live in, you might also have other rights.
Motorola Devices and Accessories are only under full warranty in the country where they were intended for sale. That’s why we don’t recommend buying a Device or Accessory in one country for use in another.
Unfortunately, Motorola can’t provide a warranty for third-party accessories. To get warranty info about those products, refer to the warranty that came with their packaging, or visit their manufacturers’ website.
For Devices designed with Moto Maker
You put a lot of thought into the creation of your Device, so it’s worth a little extra consideration. If you choose to purchase an Extended Warranty, it will protect your Device from certain kinds of accidental damage the first two years (up to three claims). Learn about Moto Care Accident Protection.
OTHER THAN THE WARRANTIES WE LIST IN THESE TERMS, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA AND THE DEVICE AND ACCESSORY MANUFACTURERS EXPRESSLY DISCLAIM ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING ANY DEVICES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, "MOTOROLA PARTIES") SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH THE DEVICE OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A MOTOROLA PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE MOTOROLA PARTIES' TOTAL LIABILITY IN CONNECTION WITH THE DEVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO MOTOROLA UNDER THESE TERMS.
Any controversy or claim arising out of or relating to these terms or any products or services sold or distributed through this site will be resolved by binding arbitration, instead of in court. The arbitration will take place in a location determined by the arbitrator as set forth in these terms (provided that such location is reasonably convenient for claimant), or a different location as may be mutually agreed upon by the parties. The arbitration will be conducted under the rules for commercial disputes set forth in the Comprehensive Arbitration Rules and Procedures of JAMS (“JAMS Rules and Procedures”). Judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. The arbitrator shall be selected pursuant to the JAMS Rules and Procedures. The arbitrator will apply Illinois law consistent with the Federal Arbitration Act and applicable statutes of limitations, and shall honor claims of privilege recognized at law. In the event that the claimant is able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Motorola will pay as much of the claimant’s filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive.
If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal (other than that claims will not be arbitrated on a class or representative basis), or otherwise conflicts with the rules and procedures established by JAMS, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, the portion that is deemed invalid, unenforceable or illegal is that claims will not be arbitrated on a class or representative basis, then the entirety of this arbitration provision shall be null and void, and neither claimant nor Motorola shall be entitled to arbitrate their dispute. Upon filing a demand for arbitration, all parties to the arbitration will have the right of discovery, which discovery shall be completed within sixty days after the demand for arbitration is made, unless further extended by mutual agreement of the parties.
THE ARBITRATION OF DISPUTES PURSUANT TO THIS AGREEMENT SHALL BE IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN THE CLAIMS OF OTHER PERSONS OR PARTIES WHO MAY BE SIMILARLY SITUATED.
Your right to reject: If you do not want this Arbitration provision to apply, you may reject it by mailing or emailing a written rejection notice which describes this Arbitration provision, includes your name, address, phone number, device, and device serial number, date of purchase, and tells Motorola that you are rejecting this Arbitration provision to: email@example.com. A rejection notice is only effective if it is signed by you and Motorola receives the notice within 30 days of purchase. If you do not reject this Arbitration provision within this 30 day time period, you will not be able to reject it at a later date. If you reject this provision, that does not affect any other provision of these terms or your ability to use the device. If you do not reject this Arbitration provision, it will be effective as of the date of purchase.
There are a few limitations we have when it comes to shipping: We can only ship to U.S. addresses (all 50 states and D.C.), and we can’t send to P.O. boxes or accommodate freight forwarding. If you live in a country outside the U.S., we recommend using our country locator to see what Motorola Devices and Accessories are available for sale in your market. Motorola may opt not to ship Devices and Accessories to certain addresses, and in rare instances, Motorola reserves the right to reject your order. How will you know if we’ve accepted your order? We’ll ship you your items!
Other important things to keep in mind: